Customer Success Manager

2 weeks ago

Jakarta, Indonesia Crimson Education Full time

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathways.

We’ve built Crimson to become the world’s most successful university admissions consultancy, with our students 4x more likely to gain admission. To support our students, we have a Student Success team that’s obsessed with providing the best outcomes for our students and leveling the playing field. They engage, manage and facilitate a student’s journey with Crimson to help them achieve their goals and reimagine their future.

**What are the main responsibilities for this role?**
- Coordinate, engage, and facilitate the student’s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson’s world-class Strategists, Tutors, and Mentors who contribute to a personalized student roadmap)
- You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team
- Advise the team on possible value add solutions to support the student
- Provide the global team insights into local cultural nuances and demands
- Keep up to date on student’s progress, and report back to the team regularly
- Proactively manage and foresee issues by resolving complaints or escalations promptly

**What we are looking for?**
- 1-2 years experience in customer service, project management or a transferable role
- Ability to build strong customer relationships with families through excellent customer service, high cultural awareness, and adaptability
- High level of resilience and ability to thrive in a fast-paced startup environment
- Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders
- Outstanding organizational skills, with excellent written and verbal communication skills
- Collaborative, with an openness to give and receive feedback

**Why work for Crimson?**
- Rapidly growing start-up, with a flexible working environment where you will be empowered to structure how you work
- Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
- $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)
- Psychologist on staff
- Insightful fireside chats and workshops to help support our high performing and ambitious team
- Radical Candor is a feedback approach we live by
- We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you

  • Customer Success Manager

    20 hours ago

    Jakarta, Indonesia StaffAny Full time

    **StaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations and we are here to empower them to make time for what they love.**: **About the Role**: The Customer Success Manager...

  • Customer Success Manager

    5 days ago

    Jakarta, Indonesia Nimbly Full time

    We are a mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time. Built by passionate founders and VC backed, Nimbly enables best in class companies like KFC, 7-Eleven, Under Armour, and Cargill to be more agile, deploying digital routines...

  • Customer Success Manager

    3 days ago

    Jakarta, Jakarta, Indonesia AppsFlyer Full time

    Location: Jakarta, IndonesiaType: Full-timeTeam: Customer SuccessAbout AppsFlyer:At AppsFlyer, we treat every challenge as a chance to learn and level up. As a global leader in mobile measurement and marketing analytics, we help marketers make smarter, faster decisions with data they can trust.With 25 offices worldwide, we are a curious, collaborative bunch...

  • Customer Success Manager

    7 days ago

    Jakarta, Indonesia SAS Institute Inc Full time

    : Are you a problem solver, explorer, and knowledge seeker - always asking, “What if?” If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters - whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are...

  • Customer Success Manager

    2 weeks ago

    Jakarta, Jakarta, Indonesia FinAccel Full time 6,000,000 - 8,000,000 per year

    We are a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting-edge technology to revolutionize the way people use credit card. To continue our success story, we are looking for a Customer Success Manager to primarily support our client portfolio. This role will need to focus on our customer experience...

  • Customer Success Manager

    5 days ago

    Jakarta, Indonesia SoftwareOne Full time

    Job Function: Sales The role: Are you passionate about building strong customer relationships and driving value through proactive engagement? Do you thrive in a fast-paced environment, ensuring customers achieve their goals and maximize their investment? Are you ready to be the trusted advisor who guides customers through software licensing and...

  • Customer Success Manager

    5 days ago

    Jakarta, Indonesia SoftwareONE Full time

    **Why SoftwareOne?** SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At...

  • Customer Success

    2 weeks ago

    Jakarta, Indonesia MileApp Full time

    **What You’ll Be Doing**: - Develop and maintain strong relationships with assigned customer accounts - Create and execute customer onboarding plans tailored to specific business needs - Monitor customer health metrics and proactively address potential issues - Conduct regular check-ins and business reviews with key stakeholders - Collaborate with...

  • Customer Success Manager

    1 week ago

    Jakarta, Jakarta, Indonesia HRWORK Full time 10,000,000 - 20,000,000 per year

    Key Responsibilities:Own the end-to-end customer lifecycle for strategic accounts, ensuring successful value realization and achieving high renewal rates across SEA.Develop and execute comprehensive account management and value adoption strategies to ensure clients achieve their business objectives.Monitor and report on customer health metrics, proactively...

  • Customer Success Manager

    6 days ago

    Jakarta, Jakarta, Indonesia SoftwareOne Full time

    Why SoftwareOne?SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the...