Svn 2022 129 Community Liaison Officer

**Context**:
Operational in Indonesia for more than 40 years, IOM Indonesia is one of the large IOM

missions working on a wide range of activities in partnership with the Government of Indonesia,

civil society, private sector actors, migrants and communities. IOM Indonesia is engaged in

**several thematic areas, including**: Counter Trafficking and Labour Migration (CT/LM), Disasters,

Climate and Resilience (DCR), Immigration and Border Management (IBM), Migrant Assistance,

Migration Health, and Resettlement and Voluntary Returns.

Under the overall supervision of the Chief of Mission (CoM) and the direct supervision of the

Head of Sub-Office, the Community Liaison Officer will be responsible for interpreting,

translating, counselling and assisting in the delivery of social services to refugee populations

living among host community in the respective area of responsibility. The role includes

nationwide travel as necessary.

**Core Functions / Responsibilities**:
1. Perform interpreting and translating duties for IOM, United Nations High Commissioner for

Refugees (UNHCR) and governments of resettlement countries in dealing with matters

pertaining to refugees under IOM and UNHCR care in Indonesia.

2. Provide interpretation services for refugee resettlement interviews.

3. Through the provision of interpretation and translation services, support programme staff in

the implementation of Basic Needs, Empowerment, Mental Health and Psychosocial Support

(MHPSS), Protection and Medical programming. This may take place in community

accommodations, learning centers, hospitals and in the field generally.

4. Assist programme staff in information dissemination, awareness raising, dispute resolution

and general counseling for the refugee population via phone and/or on-site interpretation as

needed.

5. Contact refugees under IOM care to obtain information pertaining to resettlement, Assisted

Voluntary Return and Reintegration (AVRR) and/or partners’ informational needs.

6. In coordination with the Communications unit and relevant programme colleagues, support

the promotion of Accountability to Affected Populations (AAP) and appropriate communications

with communities.

7. In coordination with the Social Cohesion focal point, support the design and implementation

of activities designed to contribute to the peaceful coexistence between the refugee and local

communities.

8. Provide inputs towards programme strategy, with a specific focus on social cohesion

programming, based on innate knowledge of particular refugee groups.

9. Support IOM to build positive relationships with refugee communities under IOM care and

maintain a strong rapport and trust.

10. Maintain strong communication and coordination with IOM programme staff, including by

informing IOM of specific issues of concern or individual vulnerabilities within the refugee

community.

11. Draft regular reports as requested.

12. Perform duty travels as necessary.

13. Perform such other duties as may be assigned.

**Required Qualifications and Experience**:
Education
- Master’s degree in International Relations, Political Science, Language Study, Linguistics, or a

related field from an accredited academic institution with two years of relevant professional

experience; or
- University degree in above field with four years of relevant professional experience.
- Training or certification as an interpreter and/or translator in the required language will be a

distinct advantage.

Experience
- Experience working with asylum seekers/refugees in detention, host community or refugee

camp environments;
- Experience working in Asia region will be preferred;
- Previous experience in interpretation;
- Experience working with vulnerable groups and providing humanitarian assistance;
- Prior work experience with international humanitarian organizations, non-government or

government institutions/organization in a multi-cultural setting is an advantage.

**Skills**:

- Ability to work effectively and harmoniously within a team from varied cultures and professional

background;
- Strong organizational and communication skills (written and spoken);
- Excellent interpersonal skills;
- Effectively applies knowledge of relevant languages to deliver accurate translations in

accordance with defined requirements. Has training or certification as an Interpreter in the

required language an advantage;
- Maintains confidentiality and discretion in appropriate areas of work;
- Ability to write clear and concise reports;
- Discreet, patient and detail and client-oriented;
- Proficient in Microsoft Office.

Languages

IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in

English and have at least a working knowledge of one additional UN Language (French,

Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English is required (oral an