Eco Tourism Coordinator

Managing guests:
Ensure a satisfactory guest experience.

⦁ Appropriate communication to queries from booking sites

⦁ Organising transport to site and welcoming guests

⦁ Orientation to the site, the programs, the tours etc

⦁ Maintain cleanliness of the property

⦁ Ensure a hygienic food and drink standard is maintained and food is offered

⦁ Offer tours and on-site activities.

⦁ Encourage reviews at the end of the stay

Managing volunteers at Hutan Subur
- Orientates volunteers to the facilities, such as
- Coordinate with CareSumatra staff as needed when volunteers are visiting.

Management of volunteer activities:

- Creates and maintains timetables for volunteers.
- publishes timetables in the house, explaining as required.
- Monitor the completion of volunteer tasks.
- Updates timetables as required due to weather, lack of resources or need.

Monitor and coordinate the regular completion of tasks and maintenance around the property

⦁ Maintain regular an cleaning schedule.

⦁ Complete monthly tasks, such as checking for and filling insect holes in wood.

⦁ When there is a problem that staff need to be outsourced (such as generator repair or building), the manager ensures that a suitable plan, such as the date of repair and satisfactory completion of work, occurs.

⦁ Ensures that payment for external workers is arranged through liaison with the Australian managers.

Developing the links to other NGOs, service providers, locals, and partnerships
- Act as a communication link between groups and people such as Trash Bank, transport, guides, teachers, schools etc.
- liaison with TrashBank regarding collaborative programs.
- liaison with teachers and schools if volunteers are present at a lesson.
- liaison with guides for volunteer or guest excursions
- liaison with transport, such as motorbike drivers
- liaison with potential partnerships and future networks, NGOs and customers/ guests.

Media and promotion
- Create social media posts and other media of projects and initiatives at Hutan Subur.
- Network and connect with our partners. For example, Education or Waste Foundations.
- Seek volunteers and possible guests.
- liaison with possible donors and patrons
- Networking and connections with people who wish to donate, adopt a tree or express interest in the Jungle highway project.
- Build the positive and reputation / profile or Care Sumatra, Hutan Subur and Batu Kapal.

Collect and file expenses
- Monitor expenses (such as running costs of Hutan Subur and associated programs)
- Collect and file receipts in the Staff Room Office.

Mange other staff associated with Hutan Subur

⦁ You will be required to assist with the management of some staff and programs associated with Hutan Subur such as education, farming and waste programs. This may include assisting in the hiring of new people and monitoring of work being completed.

The manager position is very self-managed in terms of a typical day, but the day may look like the below:
7.00-8.00 am Prepare breakfast and assist volunteers and or guests with their daily plans or activities.

9.00 - 10.00 am complete housekeeping tasks

11.00 - 1.00 pm Make lunch for guests who are staying at accommodation, assist with on-site volunteer activities.

1.00 pm Lunch

2.00 - 4.30 pm Answer guest or volunteer enquiries, create or plan social media posts or research promotional or funding opportunities, review marketing plan.

6.30 pm Dinner

In the evening, volunteers share their volunteer work experiences during the day, play some cards or games or relax and read a book.

**Salary**: Rp4,000,000 - Rp6,000,000 per month

Ability to commute/relocate:

- Medan: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have at least an Intermediate level of spoken and written English and Indonesian Language Skills?