Customer Service Executive

As a **Customer Service Representative**, you are the front liner of our team. You would guide our guests as well as potential guests and provide information on our products and services. This would also include pre and post care for our guests and consumers. Many times, this role has overlapped with sales and reservation, here u will have the opportunity to grow. The ability to multitask is a valuable one. During your journey with you. You will pick up many new skills as well as sharpen the skills that you have.

This will be your core role and you will be serving our clients and guests by providing Booking and service information as well as resolving any service problems. -You will Attract potential clients by answering product and service questions and suggesting information about other products and services. You will resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

You will contribute to the team effort by accomplishing related results as needed. Below is a non-exhaustive list of your job description:
1. Advice booking confirmation to guests.

2. To manage time well in order to organize work well. To be a good team player, as you will be dealing with different teams internally and externally.

3. To maintain good communication skills as you will be dealing with third party hotels regularly regarding bookings etc.

4. Well versed with Channel Manager/Booking Software systems like _Zendesk, WinCloud,_ etc. You will be dealing with such softwares in this job scope.

5. Blend in well with others in the team as everyone will be assisting each other even if it exceeds the job scope sometimes.

6. To be able to take pressure as sometimes the number of Calls/Chats coming in can be a huge load. This would require some extra time occasionally.

7. To deal well with the Reservation department as most issues are inter-related to bookings.

8. To oblige to any work-related duties given by superior.

**Take this opportunity to join us, let's grow together This will be your core role**:

- Serving our clients and guests by providing product and service information as well as resolving product and service problems.
- Attract potential clients by answering product and service questions and suggesting information about other products and services.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure a satisfying solution for respective guests.
- To contribute to the team effort by accomplishing related results as needed. To liaise with other departments to solve customer related issues which may consist of Guest Check-in issues, Customer web portal experiences, Customer payment issues, etc.

Working Mode**:Work from home - **_only_

Working Days**:Monday
- Saturday** (Sunday off)

Working hours _**(Jakarta Indonesian Time) **_: 8.00am-5.00pm

Working hours_ **(Malaysia Time) **_: 9.00am
- 6.00pm

**Kindly take note that, the salary will be converting paid to you in **MYR RM1500.00 **to **IDR (Indonesian rupiah)**

Pay: Rp4,800,000 per month

Application Question(s):

- Do you own a laptop and strong WIFI connection?
- Do you have experience with CRM systems?

**Education**:

- D1-D4 (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)