Guest Relations Supervisor

2 weeks ago

Kuta, Indonesia PT GEMILANG INVESTMENT BALI Full time

Saltlick is a fine dining steakhouse restaurant developed by the creator of KU DE TA. We known for its exceptional service and top-quality cuisine. We are currently seeking a dedicated and experienced Supervisor of Guest Relations to join our team and help us maintain our reputation for excellence.

**Job Summary**: The Supervisor of Guest Relations will oversee and enhance the guest experience at our fine dining steakhouse. This role involves leading the guest relations team, ensuring exceptional service, handling guest inquiries and concerns, and working collaboratively with other departments to create a memorable dining experience.
- Ensure all guests receive outstanding service and a memorable dining experience.
- Address and resolve guest complaints and concerns promptly and professionally.
- Monitor guest satisfaction and implement improvements based on feedback.
- Supervise and train the guest relations team
- Develop and implement training programs to enhance service standards and team performance.
- Conduct performance evaluations and provide ongoing coaching and support.
- Oversee the daily operations of the guest relations area, ensuring smooth and efficient service.
- Manage guest reservations, special requests, and event bookings.
- Maintain records of guest feedback and incident reports.
- Assist in developing and implementing guest relations policies and procedures.

**Job Requirements**:

- At least 1 year of experience in the same position and proven experience in a guest relations or front-of-house management role, preferably in a fine dining or upscale restaurant setting.
- Strong understanding of service excellence and guest satisfaction strategies.
- Excellent communication and interpersonal skills with the ability to engage and manage guests and team members effectively.
- Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy.
- High school diploma or equivalent required. A degree in Hospitality Management or a related field is preferred.
- Strong leadership skills with a proactive approach to managing and improving guest relations.
- A passion for delivering exceptional service and a commitment to maintaining high standards.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
- Able to join on November 2024.

Application Question(s):

- How many your salary expectation?
- How long you need for your notice period?

**Experience**:

- Hostess/GRO supervisor: 3 years (required)

Expected Start Date: 07/15/2025

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