Client Relations Specialist

4 days ago

Jakarta, Indonesia FWD Insurance Full time

PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance.

The merger of FWD Life and FWD Insurance has led to a more comprehensive range of products, including unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce, and corporate.

FWD Insurance is registered and supervised under Otoritas Jasa Keuangan (“OJK”).

FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.

Client Relation Specialist will be responsible to provide sustainable services to corporate care clients, as their key contact person and to conduct socialization for them to have better understanding of the policy benefits.

This position accountable to:

- Maximize the value of existing clients by developing programs that retain and expand clients 'business with FWD Life
- Take ownership of client relations and consistently deliver such services to a high standard by regularly and proactively communicating with clients.
- Prepares and ensure the material socialization the same as agreed the policy so there will be no dispute and conduct socialization presentation to members of policy holder.
- Ensure we give the best services by regular review meetings to have a good customer satisfaction.
- Responsible to do all administration process in client services to make sure all we keep our promises to clients.

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