Client Relation Staff

1 day ago


Jakarta, Jakarta, Indonesia Viction Full time

Company Description

, short for Victory Education, is a leading platform dedicated to educating Gen Z and Millennials on trading through engaging, research-based, and easy-to-understand strategies. Based in Sudirman, South Jakarta, offers unique mentorship and industry insights from experts, along with relatable content on YouTube, social media, and their website. Focused on delivering a fun and simplified learning experience, empowers individuals to trade confidently and intelligently. The company prioritizes smart, research-based decision-making for success in the evolving trading industry.

Role Description

This is a full-time on-site role based in South Jakarta as Client Relation Staff. The role involves maintaining positive relationships with clients, addressing their inquiries, and ensuring a high level of customer satisfaction. Key responsibilities include providing exceptional client support, managing customer interactions professionally, and delivering solutions to meet clients' needs. The Client Relation Staff will also collaborate with internal teams to enhance the overall client experience and represent the organization positively in all communications.

Qualifications

  • Strong interpersonal, communication, and relationship-building skills
  • Experience in client relations and customer support
  • Proven ability to ensure customer satisfaction and handle inquiries effectively
  • Proactive problem-solving skills and attention to detail
  • Bachelor's degree in Business, Communications, or a related field is an advantage
  • Proficiency in Bahasa Indonesia and English is preferred
  • Experience in the education or trading industry is a plus

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