Client Care Specialist

2 days ago

Jakarta, Indonesia Esri Indonesia Full time

Esri Indonesia is an important member of the world's largest group of ArcGIS specialists (outside the US) - the Boustead geospatial group. Esri Indonesia is the nation's foremost authority on Geographic Information System (GIS) technology, and more specifically, Esri’s world-leading ArcGIS.

We show the highest level of integrity in all our dealings and enjoy the trust of the nation's leading government agencies and commercial enterprises. Armed with a quality product and a unique understanding of ArcGIS, we are committed to delivering commercially responsible solutions for a stronger Indonesia.

We are also continuously looking for new ways to work more efficiently and more effectively. That’s where you come in

**About the Role**

We are looking for a Client Care Specialist who can offer expertise in implementing ESRI products or GIS technology, provide support for sales and presales activities, and maintain proficiency in ESRI products and associated IT technologies.

Your key responsibilities will include:

- Provide technical support/consultation to Esri Indonesia clients (Talking to staffs/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues)
- Troubleshooting system, problems, diagnosing and solving software issues.
- Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
- Prioritizing and managing many open cases at one time.
- Evaluating new technology.
- Providing support, including procedural documentation and relevant reports; working continuously on a task until completion (or referral to other staffs/third parties, if appropriate).
- Log each incidents detail and resolution time.
- Conduct Esri Software training if needed.
- Communicate through multidepartment.
- Esri Knowledge and skill self-development.

**About You**

We are seeking a seasoned Client Care Specialist with a strong understanding of troubleshooting and complete assigned tickets related to ArcGIS and its technologies.

To be successful in this contract role, you will need:

- Degree in Geodetic/Geomatic Engineering, Geoscience Engineering (or equivalent), or Computer Science.
- At least 1 years’ experience in Technical Support in IT Company or geospatial technology related.
- Knowledge in Microsoft Office
- Knowledge in Windows operating system(Linux OS is a plus)
- Knowledge in Database concept (Geodatabase is a plus)
- Having Esri Certification is a plus
- Having IT Relate Certification is a plus

**Why Esri Indonesia**

At Esri Indonesia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:

- Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
- Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
- Appreciation and Engagement: Enjoy a range of benefits, including Flexi Benefits, Mobile Phone Allowance, Medical & Insurance, Yearly Salary Increment, Referral Spotter Fees, Staff Awards, Engaging Events, and much more.

  • Freelance Ent Specialist

    2 days ago

    Jakarta, Indonesia Mantra Care Full time

    **Job Title**: Freelance ENT Specialist (Remote) **Company**: Mantra Care **Location**: Remote (Online Consultations) **Employment Type**: Freelance / Part-time **About Mantra Care**: Mantra Care is a global digital health platform committed to making high-quality, accessible care a reality for patients worldwide. We are looking for a skilled and...

  • Client Care

    2 weeks ago

    Jakarta, Indonesia Astronacci International Full time

    Are you passionate about aviation and career development? Our flight school in California is looking for dynamic individuals to join our Jakarta team! **Perks**: - Represent a world-class flight school - Help aspiring pilots achieve their dreams - Standout performers will have the opportunity to work in the USA! **What We’re Looking For**: - Excellent...

  • Client Relations Specialist

    4 days ago

    Jakarta, Indonesia FWD Insurance Full time

    PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance. The merger of FWD Life and FWD Insurance has led to a more comprehensive range of...

  • Client Solution Specialist

    5 days ago

    Jakarta, Indonesia Language Talent Solutions Full time

    WILLING RELOCATE TO MALAYSIA POSITION: 1)CLIENT SOLUTION SPECIALIST (INDONESIAN NATIVE) SALARY PACKAGE: RM4,200-RM5,000 (CLIENT SOLUTION SPECIALIST) KEY QUALIFICATIONS/SKILLS Graduate with 2 years of working experience in Customer Services Come from Sale + Customer Service background B2 or C1 proficiency level of the target language as defined below,...

  • Remote Psychiatrist

    2 weeks ago

    Jakarta, Indonesia Mantra Care Full time

    **Company Overview**: **Key Responsibilities**: Conduct video consultations to assess and diagnose clients' mental health conditions. Develop personalized treatment plans, incorporating medication management and therapeutic interventions. Utilize self-care tools and AI-driven insights to enhance treatment effectiveness. Provide ongoing support and follow-up...

  • Client Acquisition Specialists

    22 hours ago

    Jakarta, Jakarta, Indonesia Akeso Full time

    Client Acquisition SpecialistsLead Conversion • Patient Engagement • Offline ActivationAbout AkesoAkeso is a fast-growing physiotherapy brand dedicated to delivering high-quality, patient-centric physiotherapy and rehabilitation services. We believe in helping our patientslive life without limits. We are looking for a motivated and dynamic individual to...

  • IT Application Consultant

    2 days ago

    Jakarta, Indonesia CARE Technologies Full time

    Mostly 80% Insurance Company in Indonesia using CARE Application, and we have client in Thailand and Philippines. CARE Technologies has a schedule in yearly to making Corporate Social Responsibility (CSR) at East Indonesia, focus in education and social problems. Create and develop training materials the client Provide support to the potential conditions...

  • Client Success Specialist

    4 days ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** As a...

  • Commercial Specialist

    1 week ago

    Jakarta, Jakarta, Indonesia CBQA Global Indonesia Full time

    Company DescriptionCBQA GLOBAL is a leading organization committed to fostering quality, integrity, and accountability across businesses worldwide. We provide services grounded in internationally recognized standards to help companies achieve excellence. Serving clients across Asia and Europe, we focus on facilitating healthy, safe, and prosperous business...

  • Commercial Technology Client Optimization

    2 weeks ago

    Jakarta, Indonesia WebBeds Full time

    **Shape the future of client connectivity - join us as a Commercial Technology Client Optimization Specialist**: **J**ob Title**:Commercial Technology Client Optimization Specialist **Department**:IT Operations **Location (primary)**:Jakarta, Indonesia **In this role you will** **Download Position Description**:Commercial Technology Client Optimization...