Cross Technology Managed Services Engineer

7 days ago

Jakarta, Indonesia NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**
As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality.

Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications.

Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.

You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.

**To thrive in this role, you need to have**:

- Extensive Managed Services experience handling complex cross-technology infrastructure.
- Strong understanding of ITIL processes.
- Proven experience working with vendors and/or third parties.
- Ability to communicate and work across different cultures and social groups.
- Effective planning skills, even in changing circumstances.
- Positive outlook and ability to work well under pressure.
- Active listening skills and adaptability to changing client needs.
- Client-focused approach to create positive client experiences throughout their journey.
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer

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