Junior Support Specialist

4 days ago


Jakarta, Indonesia Abacus POS Full time

If you’re looking for somewhere you can learn quickly, make a meaningful impact in a fast-paced business, and grow your career, you’re in the right place.

We are the fastest-growing iPad Point of Sales System in Indonesia from Australia. As we are expanding our team, we are currently looking for a Junior Support Specialist role to join our team in Jakarta to deliver service and support for our end-users.

**Requirements**:

- Bachelor's Degree or equivalent
- Fresh graduated also welcome
- Currently studying toward Computer Science Degree is preferable
- Good communication skill
- Knowledge of customer service principles and practices
- Multi-tasking capabilities
- Attention to detail
- Experience in networking & English (bonus)
- Age max. 35

Job Scope:

- Deliver service and support to end-users, via live chat, phone, and helpdesk
- Interact with customers to provide and process information in response to inquiries, concerns, and requests
- Gather customer information and determine the issue by evaluating and analyzing the symptoms
- Diagnose and resolve technical hardware and software issues
- Follow standard processes and procedures
- Identify and escalate priority issues per Client specifications to Senior CSEs
- Liaise and inform the Support Specialist team of any relevant client updates or changes that may affect systems
- Other tasks as directed

Will be located in our Jakarta office headquarter.

Jenis Pekerjaan: Penuh Waktu

Pendidikan:

- S1 (Diutamakan)

Pengalaman:

- Customer Support: 1 tahun (Diwajibkan)

Bahasa:

- English (Diutamakan)


  • Junior QA Specialist

    9 hours ago


    Jakarta, Jakarta, Indonesia Scandiweb Full time

    DescriptionFor every person joining us for any entry-level position, there is a path and an opportunity to reach an executive role and become a company partnerAntons Sapriko, Company Founder__ Video stories of colleagues who joined as Junior QA Specialists: Ilona Smatko-Scipanova, from a Junior QA to a QA Community Lead. Latvia.Eleonora Grigane, from a...


  • Jakarta, Indonesia Maker Lab Full time

    Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics...


  • Jakarta, Indonesia scandiweb Full time

    **Description**: - "For every person joining us for any position, there is a path and an opportunity to reach an executive role and become a company partner."_ - **Antons Sapriko, Company Founder** Here is a video story of a colleague who joined the Growth team: **Kristaps Gailitis, from Sales Specialist to Chief Marketing Officer, Latvia** **How to become a...


  • Jakarta, Indonesia DRÄXLMAIER Group Full time

    Modern wire harness systems and exclusive vehicle interiors: The name DRÄXLMAIER stands for automotive innovations - products that enhance your driving experience. Every day, approximately 60.000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on...


  • Jakarta, Indonesia Migunani & Co Full time

    **Junior Social Media Specialist** We are seeking a dynamic and creative Junior Social Media Specialist. Junior Social Media Specialist, you will play a crucial role in executing social media strategies to enhance brand awareness, engage with our audience, and drive traffic to our digital platforms. This entry-level position is ideal for individuals with a...


  • Jakarta, Indonesia DRÄXLMAIER Group Full time

    In order to support the Customs department in our plant in Kavadarci, we are looking for **Junior Customs Specialist **who can meet the challenges of the international market with openness, flexibility and enthusiasm. Use this chance and join our success! **Tasks**: - Implement customs processes and procedures - Conduct import and export transactions;...


  • Jakarta, Indonesia Kartu Prakerja Full time

    At Kartu Prakerja, the Junior Specialist Product Design role is the key composer of our products. Aside from essential works for Junior Specialist Product Design, we are looking for the one that is passionate about illustration that can improve a better user experience when using Prakerja products. You will join a dynamic and fast-paced environment and work...


  • Jakarta, Jakarta, Indonesia Prestasi Junior Indonesia Full time 20,000,000 - 40,000,000 per year

    About Prestasi Junior IndonesiaPrestasi Junior Indonesia is part of one of the world's largest NGO focusing on youth, Junior Achievement (JA) Worldwide, which focuses on preparing young people for employment and entrepreneurship.We are now seeking a motivatedAdmin School Based Programto supporting the school-based program administrative process and ensuring...


  • Jakarta, Jakarta, Indonesia PT LIUGONG FINANCE INDONESIA Full time 3,000,000 - 5,000,000 per year

    Position Summary:The IT Support Specialist is responsible for providing technical assistance, troubleshooting, and support to end-users across hardware, software, network, and system issues. The role ensures smooth daily IT operations and high-quality support service.Key Responsibilities:Provide Level 1/2 technical support to end-users (onsite and...


  • Jakarta, Jakarta, Indonesia Prestasi Junior Indonesia Full time 15,000,000 - 25,000,000 per year

    Prestasi Junior Gemilang Indonesia is part of one of the world's largest NGO focusing on youth, Junior Achievement (JA) Worldwide, which focuses on preparing young people for employment and entrepreneurship.We are now seeking a motivatedAdmin School Based Programto supporting the administrative process across all pillars of the School Based Program and...