Sales and Customer Service Manager

4 days ago

Lombok, Indonesia PlacidWay Full time

**About the Role**:
We are looking for a motivated and experienced **Sales and Customer Service Manager** to lead our team of Sales and Customer Service Representatives in the healthcare and medical tourism industry. You will be responsible for driving sales, ensuring exceptional customer service, and fostering a high-performance team culture.

**Key Responsibilities**:

- **Team Management**: Lead, coach, and develop a remote team of Sales and Customer Service Representatives.
- **Lead Management**: Assign and monitor sales leads, ensuring prompt follow-up and conversion.
- **Performance Oversight**: Set and manage sales and service goals, providing feedback and support to meet targets.
- **Sales Strategy**: Develop and implement sales strategies to grow the business in the medical tourism sector.
- **Customer Service**: Handle escalations and ensure the highest level of customer satisfaction.
- **Pipeline Management**: Oversee the sales pipeline and ensure a steady flow of leads and closed deals.
- **CRM Management**: Ensure all interactions and sales activities are recorded accurately in the CRM.
- **Product Expertise**: Stay up to date on healthcare and medical tourism offerings and ensure the team is well-informed.

**Qualifications**:

- **Experience**: Proven experience managing sales and customer service teams.
- **Skills**: Excellent leadership, communication, and sales skills, with CRM proficiency.
- **Customer Focus**: Strong commitment to customer service excellence.
- **Remote Management**: Comfortable managing and motivating a remote team.

**What We Offer**:

- Competitive salary with performance-based increases.
- Uncapped commission structure.
- Paid time off for a healthy work-life balance.
- Team and annual performance bonuses.
- Opportunities for career growth in the healthcare industry.

Application Question(s):

- How many years of leadership experience do you have in sales and customer service roles?
- Have you managed outbound B2C sales teams before?
- Do you have experience working remotely or in a virtual team environment?
- Do you have experience in call centers, healthcare, SaaS, or the BPO industry?

**Language**:

- English (required)

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