Warranty Admin

2 weeks ago

Jakarta, Indonesia Inchcape Full time

**Responsibilities**:

- Guide and comply to warranty guideline in GWM and Inchcape.
- Handling warranty claims from initial submission to final resolution, including documenting details, collecting necessary information, and verifying eligibility.
- Maintaining accurate and up-to-date records of all warranty claims, returns, and related activities, ensuring data integrity and accessibility.
- Analyzing warranty claims, identifying trends, and suggesting improvements to warranty processes to optimize efficiency and reduce costs
- Preparing and analyzing warranty reports to track key metrics, identify areas for improvement, and support decision-making.

**Requirements**:

- **2 years** of experience in warranty administration, automotive service, or a related field.
- **High school diploma** required; Associate’s or Bachelor's degree in Business, Administration, or a related field preferred.
- Strong **attention to detail** and ability to manage multiple tasks simultaneously.
- Proficient in using MS Office (Excel, Word, Outlook).
- Excellent **communication skills**, both verbal and written.
- Ability to work independently and in a team environment, demonstrating initiative and problem-solving skills.

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