Customer Service Associate Supervisor

6 days ago

Surabaya, Indonesia PERSOLKELLY Indonesia Full time

**Location**: - Surabaya- Surabaya**Work Type**: - Full Time- Job Description: - Strong understanding of supply chain and customer services business drivers, organization structures and key metrics. - Well-developed interpersonal / communication skills. - Demonstrates problem solving skills and working under tight timelines; multi-tasking abilities; exception based management capability. - Ability to balance priorities across multiple internal and external stakeholders - Ability to learn new systems quickly and leverage systems and information to influence others - Sound understanding of Customer Services - Supply Chain related experience in Demand Planning, preferably in CPG/Consumer Electronics company - Working knowledge of any of the ERP systems like BPCS, RMS/OMS, etc. - Job Requirement: - Minimum S1, Business Administration, Management or relevant field - Work experience : minimum 1-2 years in customer service field. Have experience in FMCG is an advantage - Good communication skills, good personal adaptability, problem solver, highly committed - Proficient in Microsoft Office (Word, Excel and Outlook). - Multi-tasking and time-management skills, with the ability to prioritize tasks. - Highly organized and detail-oriented. - Excellent analytical and problem-solving skills. - Aptitude in working with numbers. - Experience in collecting and analyzing data - Strong analytical skills, highly numerate and able to distill complex situations to clear recommendations and action plans - Strong communication & leadership skills - Strong written and oral communication skills - Tenacity, drive and an ability to work in a fast-paced environment - Negotiation and influencing skills - Willing to be placed in Rungkut, Surabaya area with 6 month contract **Reference Number**: - 708 **Contact Details**: **Profession**: - Customer Service > Call Center Representative**Company**: - PERSOLKELLY Indonesia

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