Central Ops Associate

4 days ago

Jakarta, Indonesia Grab Full time

**Job Description**:
**Life at Grab**

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

**Get to know the Team**

GrabMart allows customers to buy daily essentials from fresh food to facial cleansers from the convenience of their couch and get products home-delivered within the hour. GrabMart Kilat is Grab’s own dark store that allows for higher control on end-to-end processes and enables us to deliver only in 30 minutes, leading to an even better experience for our customers.

**Get to know the Role**

As a Central Ops Associate, you will be working closely with the growth team and other key stakeholders to efficiently execute daily business operations tasks and support other high-impact projects with the objective of increasing customer conversion in order to reach sales targets. You will also have the opportunity to use data and analytics to drive growth and business decisions.

**The Day-to-Day Activities**
- Continuous improvement of the product catalog and layout in order to drive higher conversions and improve customer experience.
- Manage daily administrative functions including providing technical support and troubleshooting issues on a regular basis.
- Maintain and ensure proper display of product listing across all stores.
- Identify and understand issues, customer pain points, and improvement opportunities; determine potential courses of action and develop appropriate solutions.
- Engage regularly with stakeholders and other cross-functional teams to communicate progress and goals.
- Provide additional ad hoc support to the entire Growth team in order to achieve sales targets and overall customer satisfaction.
- Set up scalable processes for cross-functional teams and governance with the goal of enhancing customer experience and drive growth

**The Must-Haves**
- 2+ years of work experience (preferably in e-commerce/e-grocery startup, with product catalog experience).
- Deep attention to detail, organizational, time management, and problem-solving skills.
- Sense of urgency and ability to prioritize and manage work accordingly.
- Product and data-savvy, with logical and structural thinking.
- Highly independent and fast learner.
- Excellent verbal and written communication skills in both English and Indonesian.
- Having experience using Odoo is a plus.
- Having retail, FMCG or groceries experience is a plus

**Our Commitment**

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

**About Grab**

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

**Join us today to drive Southeast Asia forward, together.

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