Customer Service Supervisor

1 week ago

Jakarta, Indonesia BIOTA Smart Home Full time

**Position Overview**

We are seeking a dynamic Customer Service Supervisor to oversee our Clubhouse-Padel location in Jakarta. This role is perfect for a passionate individual who thrives in a community-focused environment. You will lead a team devoted to ensuring that every interaction is positive and impactful for our members. Your leadership will foster a culture of exceptional service within our Clubhouse.

**Key Responsibilities**

- Supervise daily operations of customer service at the Clubhouse, providing guidance to staff and ensuring seamless service delivery.
- Train and develop team members on customer service best practices and the features of our Clubhouse offerings.
- Oversee the implementation of policies and procedures specific to the Clubhouse experience, enhancing member satisfaction.
- Address customer complaints and inquiries with professionalism and efficiency, escalating issues as necessary.
- Monitor performance metrics and generate reports to assess team efficiency and customer satisfaction.
- Collaborate with management to organize events and activities that engage members and promote community involvement.
- Act as a liaison between customers and internal teams, providing feedback and suggestions for service improvement.

**Requirements**:

- Minimum 4+ years of experience in customer service, with at least 2+ years in a supervisory role.
- Experience in a recreational or community-focused environment is a plus.
- Bachelor's degree in Business, Hospitality, or a related field is preferred.
- Strong leadership skills with a focus on team development and operational excellence.
- Exceptional communication skills, able to connect with diverse clientele.
- Proficient problem-solving skills to address customer inquiries effectively.
- Comfortable using customer service software and technology.
- A genuine interest in sports, community engagement, and smart home technology is an advantage.

**Join Us

  • Customer Service Supervisor

    7 days ago

    Jakarta, Jakarta, Indonesia BIOTA SMART HOME Full time $46,080 - $172,800 per year

    Position OverviewWe are seeking a dynamic Customer Service Supervisor to oversee our Clubhouse-Padel location in Jakarta. This role is perfect for a passionate individual who thrives in a community-focused environment. You will lead a team devoted to ensuring that every interaction is positive and impactful for our members. Your leadership will foster a...

  • Customer Service Supervisor

    7 days ago

    Jakarta Metropolitan Area, Indonesia BIOTA Smart Home Full time $40,000 - $60,000 per year

    Position OverviewWe are seeking a dynamic Customer Service Supervisor to oversee our Clubhouse-Padel location in Jakarta. This role is perfect for a passionate individual who thrives in a community-focused environment. You will lead a team devoted to ensuring that every interaction is positive and impactful for our members. Your leadership will foster a...

  • Customer Service Operations Supervisor

    2 weeks ago

    Jakarta, Indonesia Forwarder.co Full time

    As a Customer Service Operations Supervisor, will be responsible for managing our customer service operations team sub-ordinate. The individual will have contact with customers, carriers/partners and potential customers on a daily basis. must ensure the team/subordinate is proactive in providing quality customer service and collaborating operational and have...

  • Supervisor Customer Service Representative

    6 days ago

    Jakarta, Indonesia PT Mitracomm Ekasarana Business Process Service Full time

    Persyaratan Lulusan D3/S1 semua jurusan dengan IPK min 2,75 Berpengalaman di sebagai SPV Customer Service 1 tahun atau Team Leader/PIC Customer Service 2 tahun Memahami KPI & SOP Customer Service Representative Komunikatif dan memiliki kemampuan analisis yang baik Mampu menggunakan Bahasa Inggris (lisan & tulisan) akan menjadi nilai tambah Bersedia...

  • Customer Service Supervisor

    6 days ago

    Jakarta, Indonesia Humana International Full time

    **Responsibilities**: - Manage the Customer Service team so that they can handle all customer questions and complaints through online media (marketplace). - Controlling the activities of the Customer Service team in establishing and building good communication with customers through e-commerce/marketplace platforms such as Shopee, Lazada, Tokopedia, etc. -...

  • Customer Service Export Import Supervisor

    2 weeks ago

    Jakarta, Indonesia PT Forecastle Indonesia Full time

    PT. Forecastle Indonesia was founded in 2009 in Jakarta-Indonesia, with interest and activities encompassing as Shipping Agency, Project Management, Port Agency and Freight Management. We offer our clients a seamless portfolio of support services from the initial planning and budgetary phase to the final delivery. Forecastle also values its employee and has...

  • Customer Service

    6 days ago

    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...

  • Customer Service Supervisor

    6 days ago

    Jakarta, Indonesia BIOTA Smart Home Full time

    Placement for : PT. Cipta Ganda Gandaria (Clubhouse) **Job Overview** We are seeking a passionate and experienced Customer Service Supervisor for our Clubhouse team located in Jakarta. In this role, you will be responsible for overseeing the customer service activities specific to our Clubhouse, ensuring a high-quality experience for all members. Your...

  • Customer Service

    6 days ago

    Jakarta, Indonesia PT Cahaya Tiga Bintang Abadi Full time

    CUSTOMER SERVICE Spesifikasi: Wanita, Max usia 30 Thn Diutamakan domisili Jakarta Minimal 1-3 Tahun pengalaman kerja di bidang terkait diperlukan untuk posisi ini. Lulusan SMA/K, Diploma 3 (D3) di bidang apa pun. Lebih disukai Staf (non-manajemen & non-supervisor) yang memiliki spesialisasi sebagai Customer Service atau yang setara. Dapat...

  • Customer Service Supervisor Freight Forwarding

    5 days ago

    Jakarta, Jakarta, Indonesia Barsan Global Logistics Full time 15,000,000 - 30,000,000 per year

    Barsan Looking for Customer Service Supervisor Barsan is a Multinational Company with over 150 logistics centers in 65 countries. Barsan serve our customers across a vast geography, from the United States to China, and from Europe to Asia. By joining our professional network, you can contribute to our success with logistics solutions tailored to the...