Customer Service Supervisor

7 days ago

Jakarta, Indonesia Humana International Full time

**Responsibilities**:

- Manage the Customer Service team so that they can handle all customer questions and complaints through online media (marketplace).
- Controlling the activities of the Customer Service team in establishing and building good communication with customers through e-commerce/marketplace platforms such as Shopee, Lazada, Tokopedia, etc.
- Set the shifting work schedule for the Customer Service team.
- Make reports on the activities of the Customer Service team on a regular basis, (daily, weekly & monthly).

**Qualification**:

- Actively communicate in Mandarin.
- Able to operate MS. Office (preferably MS. Excel and Powerpoint).
- Have experience as a Customer Service Team Leader / Coordinator / Supervisor for at least 2 years.
- Having good leadership and the ability to manage & pay attention to the performance and condition of the team well.
- Able to maintain a good working relationship with external parties (especially PIC from Marketplace).
- Willing to work at Pantai Indah Kapuk, Jakarta.

**Required Skills**:

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