Customer Service Billback

2 weeks ago

Jakarta, Indonesia ATI Business Group Full time

ATI Business Group is seeking a passionate and detail-oriented **Customer Service Billback Specialist** to support one of our valued client operations. This role is crucial in tracking billback invoices, managing supplier follow-ups, and assisting customers with using the client's tools while addressing their inquiries.

**Key Responsibilities**:

- Track, follow up, and collect billback invoices to ensure timely payment.
- ** P**roactively communicate with suppliers to resolve any outstanding billback invoices.
- Assist customers by addressing inquiries and guiding them in using the client's tools effectively.
- Maintain accurate and organized records for all transactions.
- Follow established processes and guidelines to ensure top-notch service quality.
- Identify and report any challenges or system limitations to your supervisor for quick resolution.

**Qualifications**:

- Proficiency in English is a must.
- ** S**trong numerical and analytical ability to navigate complex tasks with ease.
- At least 2+ years in customer service.
- Experience in the hospitality or travel industry is a plus.
- Comfortable working in shifts, including public holidays.
- Willingness to work in Central Jakarta (Harmoni, Batu Tulis, Gambir) or BSD.

**Be Part of ATI Journey**

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients.

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