Country Head

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform, helping telco operators launch and operate successful digital brands. Today, Circles is partnering with operators in 14 countries across 6 continents with the mission to deliver digital experiences to millions of people through our businesses. With Circles.Life, our digital lifestyle brand established in Singapore, we empower and delight customers by offering digital experiences that go beyond traditional telco services. Circles.Life is powered by the same SaaS platform and go-to-market strategies developed by Circles, serving as a market-leading example of digital innovation and the future of telco. Circles.Life has earned numerous accolades over the years, including "Best Use of MarTech" at the CX Asia Excellence Awards and #1 in Singapore's Best Customer Service Award. Circles also powers Jetpac, a leading innovator in travel technology and premium eSIM solutions that offers travellers seamless global connectivity in over 200 countries and innovative, hassle-free roaming experiences. Jetpac has set new benchmarks for travel connectivity, winning accolades such as Travel Product of the Year at the Asian Telecom Awards and Travel eSIM of the Year by International Business Times. Circles is backed by global investors such as Peak XV Partners (formerly Sequoia), Warburg Pincus, EDBI, and Founders Fund - renowned institutions with a track record of backing industry-shaking innovators. About this role: As Circles Life expands from Singapore to its international markets across APAC, the Middle East and the Americas, we are seeking a passionate, driven and results-oriented individual who can significantly contribute towards managing key relationships with our partner, from managing senior stakeholders, creating buy-in across the partner organization, and cultivating broader/ deeper relationships that in turn lead to additional opportunities. This is a country-level role which is based in Indonesia **Desired outcomes**: - Develop an overall key account management plan in line with the broader organisational strategy, ensuring buy-in from all stakeholders, and assisting/ supporting key stakeholders across all levels with the journey of adopting to our product - Set up scalable infrastructure and tools to monitor execution; ensure consistency with the business' short and long-range strategic objectives - Lead digital transformation and initiate plus monitor change management with the client - Strengthen relationships with key partners (telecom operators as well as regulators) to enable growth and continued smooth operations in-country - Build a high-performing, passionate and tight-knit team; set challenging goals and actively coach/ provide regular feedback to help them reach their full potential - Work closely with the founders and the leadership team in Singapore to foster and maintain harmonious relationships; ensure business alignment and effective resource management to deliver a competitive advantage **Customer Engagement & Relationship Management**: - Act as the trusted advisor for customers, prioritizing and empathizing with their needs to deliver tailored telecom solutions. - Build strong rapport with senior stakeholders within customer organizations and within Circles.Life. - Maintain and grow relationships with senior telco executives, leveraging existing networks to foster partnerships and business growth. **Ideal experience**: - 10+ years of senior Management experience at a Country level with operational experience in the local market at the C/C-1 level - Well-versed in sales and marketing, product and/or business development and P&L experience an added benefit. Ideally with experience of ensuring that the organization meets service levels above and beyond the expectation of a key B2B relationship - 15+ years of experience within the consumer brand industry (ideally SaaS/ Internet/ Technology/ Telecommunications (or-related) and familiar with the regulatory and competitive environment in the local market - Strong digital mindset and passionate about disrupting the future with an entrepreneurial spirit, and the grit, resilience and resourcefulness to overcome obstacles - Able to work and communicate effectively Ideally with experience of either working or studying abroad and/or experience reporting to Headquarters - Proven track record of building a business. Ideally within a B2C digital start-up or a high-growth type environment, leading teams of 10+ people