Field Coach

**Company Description**
Take your career to the next level in the luxury beauty and fragrance industry. Join Make Up For Ever, and become part of a prestigious global brand. As part of the LVMH family, you’ll have the opportunity to showcase your talent and contribute to our dedication to excellence.

**Make Up For Ever**

Make Up For Ever is the go-to professional makeup brand, providing performers with the tools to transform for the stage. Since its establishment in 1984, Make Up For Ever has been a trailblazer at the intersection of technology, formula innovation, and artistry. Collaborating with professional makeup artists, our commitment extends beyond industry professionals to provide everyone access to our extensive range of products and benefits.

At the heart of our mission is education and transmission, evident in the Make Up For Ever Academies, our global network of makeup schools from Paris to Shanghai, graduating 1,300 students annually.

Fostering talent, promoting artistry, and sharing savoir-faire are central tenets of our brand. Diversity and individuality are our passions, encouraging everyone to embrace and express their uniqueness while boldly claiming their singularity. Join us at Make Up For Ever, where we are a team - your team - inviting everyone to join us on this exciting journey.
**Job Description** MISSION AND RESPONSABILITIES**:
As a Field Coach Trainer your mission is to support and develop the retail team in delivering the client experience to the benefit of store business. Through local execution of corporate strategy, you will train and coach Beauty Advisors to become ambassadors & expert of Brand culture, values, and products. Being the Make Up Artist, you will represent Guerlain during workshop, masterclass and event in sharing knowledge and DNA of our creations. Your role is to partner up with Store Manager(s) to deliver the training path, enable retail teams to enhance client experience and develop skills to engage our client. You will spend about 90% of your time in stores between coaching, in-store training in small groups and events.
- **COACHING & TRAINING: ELEVATE THE TEAM PERFORMANCE**

Lead a culture of in-store coaching, with a priority on Beauty Advisors according to their needs,
You will observe interactions with clients on the floor and through active listening and questioning, you will coach individual team members to draw out their own solution to improve and develop,
You will support BM / CM in building individual coaching plans after performing gap analysis of their teams, and in coaching their teams on selling skills,
Provide on-going feedback to BM / CM on the performance/progress of individual team members,
In collaboration with Retail and Training team, actively facilitate product training, including new launches, for store population. You will leverage on role play and on-the-floor coaching to enhance the benefits to the Client,
Elevate team make up skills and confidence of the team by regularly monitoring the quality of their make up services as well as coaching them through on-counter coaching & practice, but also by sharing tips / tutorial on a monthly basis
Conduct out of store make up training on new launches as well as latest trends in order to educate and elevate team skills and knowledge,
Review Make up skills performance for each team member 3 to 4 times per year by doing assessment,
Assist RTM in conducting out of store training on other categories and follow up on questions & coaching,
In collaboration with SRM & RTM, identify potential Beauty Advisor to be groomed as expert and work on a clear roadmap to reach this objective,
- **EVENT & ACTIVITIES: DRIVE AWARENESS & BRAND LOVE**

Represent Guerlain during private client event and provide best in class service to drive client engagement,
Support & lead out of store and in store event to drive sales and share brand DNA to client,
Animate the team of make-up expert to drive & accelerate quantity of services performed to customer,
Create and engage a community of make up expert / fashion lovers to develop brand love & awareness,

**- GENERAL DUTIES NOT RELATED TO TRAINING**
Act as a platform for sharing of experience / best practices among the stores on coaching initiatives/programs,
Lead by example in terms of the company’s policies and procedures,
Exemplary personal service and Guerlain grooming standards,**
Qualifications** PROFILE**
Fresh graduate or Diploma in any major,
A beauty school graduate/ strong knowledge in Beauty (Skincare, Make Up & Fragrance)/ background in Fragrance & cosmetics is a plus
Minimum 1 years of experiences in Beauty Industry,
Strong communication skills (verbal, non-verbal, written)
Good communication skills in English (both written and oral) is a plus.
A self-motivator who is passionate, energetic with the ability to motivate and energize others
An excellent team player with great interpersonal skills
Resourceful, flexible, well organi