Area Operations Manager

5 days ago

Surabaya, Indonesia SEVEN Retail Full time

Placement**:Surabaya**

We're looking for the operational leader for our multi-branch **Sparks Sports Academy.** You'll lead our coaching teams, ensure every kick, swing, and goal happens smoothly and safely, and be the driving force behind our daily excellence.

**Key Responsibilities**:

- **Team Leadership & Development**: Lead, mentor, and inspire a team of 7-8 Senior Coaches across our branches. Foster a culture of excellence, collaboration, and continuous improvement
- **Operational Excellence**: Oversee the daily operations of 5+ academy locations, ensuring programs run smoothly, efficiently, and to the highest standard.
- **Guardian of Quality & Safety**: Uphold and enforce our stringent safety protocols and program quality standards, ensuring a secure and positive environment for all children and staff.
- **Strategic Coordination**: Manage branch administration, including staff scheduling, facility logistics, equipment inventory, and essential documentation.
- **Data-Driven Insights**: Monitor academy performance using key metrics. Prepare and present regular reports to Regional Management on KPIs, challenges, and actionable strategies for growth and improvement.
- **Talent Champion**: Play a key role in recruiting, onboarding, and training new coaching talent, helping us build a best-in-class team.

**Qualifications**:

- 3-5 years of experience in a supervisory or management role, preferably within a multi-unit environment such as **education, youth sports, coaching academies, fitness centers, or retail.**
- A proven track record of successfully managing operations, administration, and team coordination across multiple locations.
- Strong analytical and problem-solving skills, with the ability to turn data into actionable plans.
- Excellent communication and interpersonal skills, capable of being the vital link between frontline staff and headquarters.
- Proficiency in Microsoft Office/Google Workspace, with solid skills in Excel/Sheets for scheduling and basic data analysis.
- Exceptional organizational and time-management skills, with the ability to prioritize effectively in a fast-paced setting.
- Willing to travel around cross our branches in Suarabaya, Yogyakarta, Bandung, etc.

**Bonus Points (Preferred Qualifications)**:

- Direct experience in a coaching academy, youth fitness program, or educational institution.
- A personal passion for sports and youth development.

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