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Customer Relations Representative

2 weeks ago

Jakarta, Indonesia A for Effort Full time

**Key Responsibilities**
- Manage lesson schedules, changes, and inquiries promptly and accurately.
- Coordinate with tutors and the admin team to ensure smooth lesson flow.
- Handle customer requests, questions, and concerns in a **warm, professional, and solution-oriented** manner.
- Track follow-ups, payments, and lesson-related updates with **high attention to detail.**:

- Uphold A for Effort’s service standards and brand image at all times.

**Work Schedule (Full-time, 40 hours per week, including lunch breaks)**
- Mondays 13:30 - 21:00
- Tuesdays 13:30 - 21:00
- Wednesdays 13:30 - 21:00
- Thursdays 17:00 - 21:00
- Fridays 13:30 - 21:00
- Saturdays 8:30 - 17:00

**Requirements**:

- **Fluent in both spoken and written English** (professional level is essential).
- Proven ability to **multitask under pressure** while maintaining accuracy and professionalism.
- **Excellent communication skills** - clear, courteous, and confident.
- High attention to detail, strong organizational skills, and customer-first mindset.
- Comfortable using Google Workspace, WhatsApp Business, and other basic digital tools.
- Positive, proactive, and adaptable personality; thrives in a **fast-paced team environment.**:

- Can work **onsite at our Jakarta center or remotely** (must have a quiet work environment and stable internet).

**Job Type**: Part-time

Application Question(s):

- Are you aware of the working hours mentioned and available during all of the listed times?

**Experience**:

- Customer Relations: 2 years (preferred)

**Language**:

- Fluent English (preferred)