Telesales Associate Manager

2 days ago

Jakarta, Indonesia SEVEN Retail Full time

We are seeking a dynamic and experienced Telemarketing Associate Manager to join our team and drive operational excellence in our sales department. The Telemarketing Associate Manager will be responsible for supervising a team of telemarketing agents, devising strategic initiatives to boost sales performance, and optimizing sales processes to maximize efficiency and revenue generation.

**Key Responsibilities**:

- Supervise and lead a team of telemarketing agents to drive free trial class bookings out of customer leads from various channels.
- Propose and execute strategic initiatives to enhance sales team performance, including telemarketing agents, student advisors, and marketing executives.
- Streamline sales processes and workflows to improve operational efficiency and enhance the customer experience.
- Utilize data analysis to identify process bottlenecks and optimize sales efficiency and conversion rates.
- Implement efficient CRM and payment automation solutions to streamline sales operations.
- Create standard operating procedures (SOP) and guidelines for the sales and marketing teams to ensure consistency and efficiency, and design a quality control (QC) system for overall sales and marketing activities.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or related field.
- Proven experience in sales operations management, preferably in education or services.
- Strong leadership skills for effective team supervision and motivation.
- Expertise in streamlining sales processes for operational efficiency.
- Proficiency in data analysis for informed strategic decision-making.

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