IT Support Officer

2 weeks ago


Batam, Indonesia ETS Solutions Asia Pte Ltd Full time

**Responsibilities**:
**1) IT Network Management** (Resolving in-house issue; Setup Wi-Fi Router and Satellite; Maintain network infrastructure.)

**2) IT Software Management** (Office365 (Windows or MAC OS); Backup and Manage OneDrive accounts; CRM System - liaise with the software developer; Manage VOIP; Setup and Manage Active Directory)

**3) IT Hardware Management** (Setup and Manage copier machine; Maintain computer/laptop and its peripherals; Manage IT Inventory; Manage Access Door/Fingerprint; Setup and Manage CCTV)

**5) Liaising with company IT vendors as & when needed**

**6) IT Manual Documentation** (New features; Incident report; Manual step; How-To in short video)

**8) IT Support Day to day to all department**

**Qualifications**:

- Minimum Diploma in Information System dan Information Technology (_Teknik Informasi_) / Business Information System (_Sistem Informasi Bisnis_)
- Have minimum 1 year of relevant experience. Fresh Graduate are welcome to apply.
- Familiarity with Software and Hardware of Personal Computers and Network Servers.
- Familiarity with Windows Operating System and Windows Server.
- Familiarity with PC hardware, Printer, Scanner, Peripheral Equipment, Mobile Devices (iOS, Android), network servers.
- Initiative and pro-active to provide any recommendation, control, and improvement (idea/input)
- Meticulous, analytical and problem-solving skills
- A team player with the ability to work independently.
- An ability to work with a diverse population and a demonstration of good interpersonal skills.
- Proficiency in English for Daily Communication.

**Experience**:

- IT Support: 1 year (preferred)

Expected Start Date: 06/01/2025



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