Network Operation Center

5 days ago

Denpasar, Bali, Indonesia PT Solusindo Bintang Pratama Full time

Tanggung Jawab Utama

  • Bertanggung jawab terhadap eskalasi Help Desk 7 x 24jam
  • Melakukan troubleshoot pada distribusi segmen dan jaringan customer.
  • Mengusahakan alternatif solusi untuk percepatan penanganan gangguan.
  • Mengerjakan eskalasi dari tim CSC dan melakukan penanganan terhadap gangguan yang terjadi.
  • Melakukan analisa teknis yang terjadi agar dapat menghasilkan preventive plan agar tidak terjadi gangguan berulang.
  • Melaksanakan eskalasi / koordinasi dengan tim Network dalam penanganan gangguan.
  • Create OSPF & static route for customer purpose.
  • Memberikan rekomendasi perubahan vendor kepada atasannya.
  • Mengupdate data teknis jaringan pelanggan.
  • Melakukan monitoring terhadap distribusi segmen dan customer.
  • Koordinasi pembuatan RFO custome

Keterampilan dan Kualifikasi yang Dibutuhkan

  • Pengalaman minimal 1 tahun peran terkait Netwoking, Fiber Optic, IT serta melakukan konfigurasi perangkat jaringan dan komputer.
  • Pendidikan Sarjana/Diploma IT/SMK Teknik Komputer Jaringan.
  • Kemampuan pemecahan masalah yang baik dan pengelolaan perangkat jaringan.
  • Pemahaman yang baik tentang OSI Layer.
  • Kemampuan berkomunikasi yang baik, dengan keterampilan presentasi dan pelatihan yang efektif.
  • Sertifikasi jaringan yang relevan (seperti Cisco atau Mikrotik) akan menjadi nilai tambah.

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