Service Quality

About the roleAs a HomeFix Service Quality Specialist, you will ensure high-quality standards and customer satisfaction across all handyman and general repair services. This includes a wide range of work from painting, carpentry, roofing, plumbing, ceiling, flooring, and welding to gardening and landscaping. You will oversee quality control, technical...

JobdescEvaluate the quality of customer experience and identify areas for improvement by aligning with industry trends and the company's brand image to enhance customer service.Organize and deliver training programs to improve the skills and knowledge of Client Care teams, ensuring customer satisfaction levels are maintained or increased.Implement a customer...

About the roleAs a Glam (Hair & Nail Care) Service Quality Specialist, you will be responsible for maintaining and elevating the service excellence of our beauty care vertical, covering hair styling, hair treatment, nail art, and other personal grooming services. You will ensure that every customer receives a safe, hygienic, and premium beauty experience...

Job Description:Membuat standar pengujian untuk semua aplikasi Melakukan validasi data agar output yang di keluarkan sesuai dengan yang di harapkan Identifikasi bug Membuat skenario pengujian sistem untuk memvalidasi bahwa sistem berfungsi sebagaimana mestinya dan untuk mengekspos risiko terkait konsekuensi yang tidak diinginkan Bertanggung jawab atas...

Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in...

We are now searching for a Head of Quality, an experienced professional to lead our Quality department to the next level across the Asia region. Mission: The Head of Quality is responsible for setting a quality management program for ensuring quality, efficiency, accuracy, reliability and compliance of the company's activities and outputs. The Head of...

As a Quality Engineer, you will lead initiatives to assess and mitigate risks, solve quality challenges, and implement improvements that enhance engineering efficiency. You will be responsible for developing and executing exploratory and automated tests to ensure product quality while coaching developers on quality engineering best practices. This role plays...

The OpportunityThe Operations and Quality Manager is responsible for overseeing the day-to-day operations and ensuring the highest standards of service delivery, quality assurance, and continuous improvement for Indonesia Service Business Unit. This role plays a critical part in driving operational excellence, customer satisfaction, and compliance with...

DescriptionThe opportunity:The Operations and Quality Manager is responsible for overseeing the day-to-day operations and ensuring the highest standards of service delivery, quality assurance, and continuous improvement for Indonesia Service Business Unit. This role plays a critical part in driving operational excellence, customer satisfaction, and...

Job Description:Collect and analyze network performance data to identify trends and potential service quality issues.Prepare regular analytical reports detailing the achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Identify underperforming areas and develop data-driven recommendations for performance improvement.Ensure...