NOC Quality Assurance

6 days ago

Jakarta, Jakarta, Indonesia PT Bali Towerindo Sentra Tbk Full time 120,000,000 - 240,000,000 per year

Job Description:

  • Collect and analyze network performance data to identify trends and potential service quality issues.
  • Prepare regular analytical reports detailing the achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Identify underperforming areas and develop data-driven recommendations for performance improvement.
  • Ensure that all operational and technical processes effectively support the fulfillment of customer SLAs.
  • Conduct periodic internal audits of Network Operations Center (NOC) services to ensure consistent service quality.
  • Collaborate closely with technical teams to implement solutions aimed at enhancing service quality.

Qualifications:

  • Bachelor's degree in Computer Science, Telecommunications, Information Systems, or a related field.
  • Minimum of 4 to 5 years of relevant experience in Quality Assurance, Network Operations.
  • Proficient in using analytical tools such as Tableau, Power BI, Knime, Google Data Studio, as well as Geographic Information System (GIS) tools like MapInfo and QGIS (certifications are an advantage).
  • Skilled in SQL and Python for advanced data analysis (a plus).
  • Solid understanding of network monitoring principles, SLA/KPI management, and service performance analytics.
  • Excellent communication and presentation skills, with the ability to convey analytical insights effectively through visual and narrative formats.
  • Proven ability to work collaboratively within teams and across departments.
  • Strong skills in time management, risk management, and responsible task execution.

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