Desk Collection, Customer Service, Credit Analyst

6 days ago

Jakarta, Jakarta, Indonesia PT Vision Era Indonesia Full time 4,000,000 - 8,000,000 per year

Desk Collection

Qualifications:

  • Minimum education: Senior High School (SMA/SMK) or equivalent. Bachelor's Degree is highly preferred.
  • At least 6 months of working experience as a Desk Collection in banking, financial institutions, or P2P Lending (is a plus).
  • Strong skills in communication, collection, negotiation, and customer data management.
  • Familiar with collection strategies and creative in negotiating payment schemes and methods.
  • Able to work under pressure, detail-oriented, and target-driven.
  • Possession of an AFPI Desk Collection Certification is a strong advantage / preferred qualification.

Job Responsibilities:

  • Call customers before due dates as a payment reminder.
  • Conduct daily collection calls for unpaid installments.
  • Contact overdue customers after due dates for payment collection.
  • Maximize collection effectiveness by obtaining payment commitments.
  • Assist customers with payment services and provide explanations regarding financial services.
  • Maintain good relationships with customers.
  • Perform administrative tasks related to collection activities.
  • Ensure confidentiality of documents and customer data.

Customer Service

Responsibilities:

  • Handle inbound calls and live chat (complaints, inquiries, and other requests) with prompt and accurate responses.
  • Handle and gather confidential customer information according to data protection policies.
  • Prepare daily activity and feedback reports for internal follow-up.
  • Manage dispute resolution processes and assist customers in solving issues.
  • Escalate unresolved issues to relevant internal teams.

Requirements:

  • Minimum education: Senior High School (SMA/SMK) or equivalent. Bachelor's Degree is highly preferred.
  • At least 1 year of experience in a Call Center or Customer Service role (P2P Lending experience is a plus).
  • Strong verbal communication and interpersonal skills.
  • Proficiency in computer operation and administration.
  • AFPI Customer Service Certification is preferred.
  • Detail-oriented, patient, and customer-focused, with the ability to work well in a team.

Credit Analyst – P2P Lending

Responsibilities:

  • Examine prospective borrower documentation to ensure accuracy and completeness.
  • Verify that potential borrowers repay loans according to the agreed terms.
  • Prepare reports to support the evaluation of potential borrowers.
  • Decide whether the loan application should be approved or rejected.
  • Ensure all procedures comply with relevant regulations.

Qualifications:

·       Minimum education: Senior High School (SMA/SMK) or equivalent. Bachelor's Degree is highly preferred.

  • Minimum 1 year of working experience as a Credit Analyst or in a related role (P2P Lending experience is a plus).
  • Strong ability to analyze and verify data accurately.
  • Excellent communication and interpersonal skills.
  • Able to work under pressure and meet company targets.
  • Capable of working independently as well as in a team.

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