Compliance and E-Commerce Manager

6 days ago

Denpasar, Bali, Indonesia Ayana Hospitality Full time 90,000,000 - 120,000,000 per year

Join our team and be part of the continued success of Bali's Largest Integrated Resort.

We offer exciting career opportunities for individuals with the qualifications and experience for a Complience and E-Commerce Manager to work with our Sales & Marketing team in the finest 5-star Luxury Resort in Bali.

Summary of Responsibilities

  • Monitor legal and regulatory changes affecting e-commerce and digital trade, and ensure timely updates to business practices.
  • Develop and execute e-commerce strategies to optimize traffic, conversion, customer experience, and revenue growth.
  • Oversee day-to-day operations of online sales channels (website, marketplace platforms, apps).
  • Develop, implement, and maintain compliance policies and procedures in line with local and international regulations (e.g., consumer protection, data privacy, digital payment regulations, anti-fraud measures).
  • Conduct compliance audits and risk assessments of online operations, vendors, and third-party platforms.
  • Oversee data protection, cybersecurity standards, and GDPR/PDPA or equivalent compliance.
  • Train staff on compliance requirements and ethical e-commerce practices.
  • Manage regulatory filings, certifications, and reporting related to online business activities.
  • Monitor performance metrics (sales, customer satisfaction, returns, fraud rates) and provide regular reports to management.
  • Ensure compliance of online content, product listings, promotions, and digital advertising with legal standards.
  • Manage relationships with payment gateways, online marketplaces, and regulatory agencies

Requirements

  • Minimum of 3 year experience in the same position in a large luxury resort, a Hotel Reservations or E-Commerce experience is an advantage
  • Exceptional communication skills and positive attitude
  • Knowledge of current trends in Hospitality and E-Commerce
  • Meticulous, result driven, organized and detailed oriented person
  • Confident user of PMS, Channel Manager, OPERA and OTA system
  • Proficient in Microsoft Office, familiarity with E-Commerce systems will be an advantage
  • Bachelor's degree in Hospitality, Hotel Management, or other relevant fields

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