Head of Client Solutions
2 weeks ago
Position Overview:
As the Head of Client Solutions, you will be a key leader responsible for driving the success of our client engagements. You will lead a team of client solutions experts, ensuring the delivery of high-quality analytics solutions that align with clients' business objectives. This role requires a strategic thinker with a deep understanding of digital analytics, data and marketing, a strong client focus, and the ability to lead and inspire a high-performing team. Additionally, you will be responsible for enhancing the overall client experience, with a focus on satisfaction, retention, and growth.
Key Responsibilities:
Strategic Leadership:
- Develop and implement a strategic vision for the client solutions team, aligning with the overall business objectives.
- Drive innovation in analytics solutions to meet the evolving needs of clients.
- Lead the client solutions team to manage client relationships effectively, ensuring all client needs are met.
- Enhance client satisfaction, retention, and growth through strategic initiatives.
- Lead, mentor, and inspire a team of client solutions experts, fostering a collaborative and results-driven culture.
- Provide training and support to team members to enhance their capabilities.
- Oversee the end-to-end delivery of solutions, ensuring timely and high-quality delivery.
- Work closely with cross-functional teams, including data analysts, consultants, and developers, to meet project objectives.
- Collaborate with the sales team to identify new business opportunities and contribute to the development of proposals and presentations.
- Provide expertise during the sales process to demonstrate the value of our analytics solutions.
- Stay abreast of industry trends, emerging technologies, and best practices in digital analytics.
- Drive continuous improvement initiatives within the client solutions team to enhance processes and methodologies.
Qualifications:
- Bachelor's degree in a relevant field; advanced degree preferred.
- Proven experience in a leadership role within a digital analytics, consulting firm or digital agency.
- Minimum 5 years of experience in a client-facing role.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Deep understanding of digital technology stacks and a keen awareness of digital industry trends and emerging technologies.
- Proficiency in Google Marketing Platform, including Google Analytics, Google Tag Manager.
- Proficiency in Google Workspace such as spreadsheet, docs and slides.
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