Head of Client Solutions

3 days ago

Jakarta, Jakarta, Indonesia IlmuOne Data Full time 240,000,000 - 360,000,000 per year
Product Technical and Client Solutions

Position Overview:
As the Head of Client Solutions, you will be a key leader responsible for driving the success of our client engagements. You will lead a team of client solutions experts, ensuring the delivery of high-quality analytics solutions that align with clients' business objectives. This role requires a strategic thinker with a deep understanding of digital analytics, data and marketing, a strong client focus, and the ability to lead and inspire a high-performing team. Additionally, you will be responsible for enhancing the overall client experience, with a focus on satisfaction, retention, and growth.

Key Responsibilities:
Strategic Leadership:
  • Develop and implement a strategic vision for the client solutions team, aligning with the overall business objectives.
  • Drive innovation in analytics solutions to meet the evolving needs of clients.
  • Client Relationship Management:
  • Lead the client solutions team to manage client relationships effectively, ensuring all client needs are met.
  • Enhance client satisfaction, retention, and growth through strategic initiatives.

Team Management:
  • Lead, mentor, and inspire a team of client solutions experts, fostering a collaborative and results-driven culture.
  • Provide training and support to team members to enhance their capabilities.
  • Solution Delivery: Oversee the end-to-end delivery of solutions, ensuring timely and high-quality delivery.
  • Work closely with cross-functional teams, including data analysts, consultants, and developers, to meet project objectives.

Sales Support:
  • Collaborate with the sales team to identify new business opportunities and contribute to the development of proposals and presentations.
  • Provide expertise during the sales process to demonstrate the value of our analytics solutions.

Continuous Improvement:
  • Stay abreast of industry trends, emerging technologies, and best practices in digital analytics.
  • Drive continuous improvement initiatives within the client solutions team to enhance processes and methodologies.

Qualifications:
  • Bachelor's degree in a relevant field; advanced degree preferred.
  • Proven experience in a leadership role within a digital analytics, consulting firm or digital agency.
  • Minimum 5 years of experience in a client-facing role.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Deep understanding of digital technology stacks and a keen awareness of digital industry trends and emerging technologies.
  • Proficiency in Google Marketing Platform, including Google Analytics, Google Tag Manager.
  • Proficiency in Google Workspace such as spreadsheet, docs and slides.

  • Head of Business Solutions

    3 days ago

    Jakarta, Jakarta, Indonesia PT Bank Rakyat Indonesia (Persero) Tbk Full time $2,000,000 - $5,000,000 per year

    PT Bank Rakyat Indonesia (Persero) Tbk is seeking a highly accomplished and forward-thinking leader to assume the role of Head of Business Solutions. This pivotal role is responsible for shaping and executing BRI's strategic direction in delivering comprehensive transaction banking solutions to corporate and institutional clients.The Head of Business...

  • Client Solutions Expert

    5 days ago

    Jakarta, Jakarta, Indonesia Kuaishou Full time $80,000 - $100,000 per year

    It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Responsibilities:The Client Solutions Expert is the owner of successful client operations. This role works closely with both internal and external counterparts to deliver best-in-class campaign strategy services...

  • Client Solutions Manager

    5 days ago

    Jakarta, Jakarta, Indonesia Aleph Full time 100,000 - 200,000 per year

    Are you ready to join our digital revolution journey? Aleph represents the world's leading platforms in 130+ markets, across new and existing geographies, enabling platforms like Tiktok, Amazon, Google, and nearly 55 others to expand into new markets, and empowering advertisers to take full advantage of the platforms' advertising capabilities. Through these...

  • Client Solutions Manager

    3 days ago

    Jakarta, Jakarta, Indonesia Aleph Full time 60,000 - 120,000 per year

    Are you ready to join our digital revolution journey?Aleph represents the world's leading platforms in 130+ markets, across new and existing geographies, enabling platforms like Tiktok, Amazon, Google, and nearly 55 others to expand into new markets, and empowering advertisers to take full advantage of the platforms' advertising capabilities. Through these...

  • Solution Sales

    5 days ago

    Jakarta, Jakarta, Indonesia PT. IIJ Global Solutions Indonesia Full time 1,200,000 - 3,600,000 per year

    Company DescriptionPT. IIJ Global Solutions Indonesia, established in 2015, is a joint venture between IIJ and Biznet Networks, leveraging IIJ's Cloud expertise and Biznet's network resources to deliver high-quality cloud services. Located in the rapidly growing market of Indonesia, the company addresses the increasing needs for reliable local cloud service...

  • Head of Sales within Software/IT solutions

    3 days ago

    Jakarta, Jakarta, Indonesia Avensys Consulting Full time $60,000 - $120,000 per year

    Sales Head in Software/IT Technology – IndonesiaMust be a local citizen or hold a valid work permitinIndonesia.We're looking for adynamic and strategic Sales Headto lead business growth initiatives acrossIndonesia. The ideal candidate is a seasoned sales leader who combines strong market insights, relationship-building skills, and strategic execution to...

  • Head of Government Solutions, Indonesia

    5 days ago

    Jakarta, Jakarta, Indonesia Visa Full time $100,000 - $120,000 per year

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network,...

  • Head of Government Solutions, Indonesia

    3 days ago

    Jakarta, Jakarta, Indonesia Visa Full time 120,000,000 - 240,000,000 per year

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Head of Delivery and Client Operations

    5 days ago

    Jakarta, Jakarta, Indonesia Talent Insider Full time 1,500,000 - 2,000,000 per year

    Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in...

  • AVP Global Trade Solutions Client Management

    5 days ago

    Jakarta, Jakarta, Indonesia HSBC Full time $80,000 - $120,000 per year

    Some careers shine brighter than others. If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.Trade has been the foundation of HSBC since 1865, it is evolving fast and so are we. With our network, expertise, and solutions we're placed to help clients make sense of emerging trends, risks, and...