Desk Collection Manager

6 days ago

Tangerang, Banten, Indonesia PT Abadi Sejahtera Finansindo (Head Office) Full time

We are seeking a result-driven and experienced Desk Collection Manager to lead and oversee our collections team in managing repayment activities within the Fintech / P2P lending environment. The role is critical in ensuring healthy portfolio performance, reducing delinquency rates, and maintaining compliance with regulatory standards.

Key Responsibilities:
  • Develop and implement collection strategies to optimize recovery rates and minimize Non-Performing Loans (NPLs).
  • Monitor daily, weekly, and monthly collection performance against KPIs and targets.
  • Supervise and provide guidance to the collection team, including field collectors, desk collectors, and team leaders.
  • Ensure compliance with OJK (Otoritas Jasa Keuangan) and other regulatory requirements related to collection practices.
  • Analyze borrower repayment behavior, trends, and portfolio risks; provide insights and recommendations to management.
  • Handle escalated cases and negotiate repayment solutions with delinquent borrowers.
  • Collaborate with other departments (Risk, Legal, Operations) to address default cases and implement recovery actions.
  • Maintain accurate records of collection activities and prepare regular performance reports for management.
  • Drive continuous improvement initiatives, including adoption of digital collection tools, automation, and data-driven strategies.
  • Ensure high standards of customer service while handling sensitive collection matters.
Requirements:
  • Bachelor's degree in Finance, Accounting, Economics, Business Administration, or related field.
  • Minimum 5 years of experience in credit collection or recovery, preferably in Fintech, P2P Lending, Banking, or Multifinance industry.
  • Proven experience in leading and managing a collection team.
  • Strong knowledge of credit risk management, debt recovery processes, and regulatory frameworks.
  • Excellent negotiation, communication, and problem-solving skills.
  • Strong analytical skills with ability to interpret financial data and borrower behavior.
  • Proficient in Microsoft Excel, reporting tools, and collection management systems.
  • Ability to work under pressure, handle complex cases, and achieve collection targets.
  • Familiarity with digital lending platforms and tech-driven collection strategies is a plus.

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