Relationship Manager

6 days ago

Tangerang, Banten, Indonesia Sprout Digital Labs Full time 10,000,000 - 20,000,000 per year
  • Finding new acquisition to achieve revenue target and sales growth (Gross Merchandise Value - GMV), # of transactions
  • Seller Retention: Ensuring sellers remain active and continue doing business on TOCO with growth strategies to increase account volume and revenue while ensuring the maintenance and growth of average selling price.
  • Coordinate for customer and organizations with advice and encourage sellers to participate in platform campaigns with product features & programs within the TOCO platform (e.g., Home Banner, Flash Sale, Ads).
  • Planning and executing segment-wise seller education and training with the aim of achieving operational efficiency, policy adoption, and ultimately business growth.
  • Identifying room for improvement in tooling, SOPs, and support for sellers who are promoting and selling products on the TOCO platform.
  • Providing ongoing support and training to sellers to improve performance and study key attributes of successful cases, building courses/trainings for sellers in line with policies and local strategy.
  • Designing and creating promotional materials or projects for seller incubation in collaboration with the incubation team, seller engagement team, and management team.
  • Tracking seller progress and the impact of curriculum and trainings on seller performance.
  • Coordinating with the technical product team to ensure that all necessary integrations between the CRM, e-commerce platform, and individual social channels are functioning properly.
  • Analyze and evaluate client performance, negotiate with clients, and come up with initiatives and insights.

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