Guest Relations Supervisor

2 weeks ago

Central Jakarta Jakarta, Indonesia ISMAYA GROUP Full time 400,000 - 1,200,000 per year

Key Responsibilities

  • Oversee the day-to-day operations of the guest relations team, providing guidance, support and mentoring
  • Manage guest check-in and check-out processes, ensuring a smooth and seamless experience
  • Handle guest inquiries, feedback and complaints in a professional and empathetic manner
  • Coordinate with other departments to address guest needs and resolve any issues that arise
  • Monitor guest satisfaction and implement strategies to continuously improve the guest experience
  • Assist with managing staff schedules and workflows to ensure optimal coverage and efficiency
  • Maintain detailed records and generate reports on guest interactions and hotel operations

What We're Looking For

  • At least 3 years' experience in a guest relations or front office supervisory role within the hospitality industry
  • Exceptional interpersonal and communication skills, with the ability to engage with guests from diverse backgrounds
  • Proficient in handling guest complaints and concerns with diplomacy and tact
  • Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
  • Strong leadership and team management skills, with the ability to motivate and inspire your team
  • Proficient in using hotel management and reservation systems
  • Fluency in English, with the ability to communicate effectively in Bahasa Indonesia

If you're ready to take your hospitality career to new heights, we encourage you to apply for this exciting role today

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