Guest Relations Officer

7 days ago

Jakarta, Jakarta, Indonesia PT Putragaya Wahana Full time 30,000,000 - 50,000,000 per year

Responsibilities :

  • Guest Interaction

  • Welcome guests upon arrival and ensure they feel valued and respected

  • Provide information about facilities, services, and local attractions
  • Maintain a professional appearance and demeanor at all times

  • Customer Service

  • Respond to guest inquiries promptly and professionally via phone, email, or in person

  • Resolve complaints or problems efficiently and to the guest's satisfaction
  • Coordinate with other departments (e.g., housekeeping, security) to meet guest needs

  • Administrative Duties

  • Maintain accurate guest records and reports

  • Monitor and follow up on special guest requests (e.g., birthdays, VIP services)
  • Prepare daily activity logs and feedback reports for management

  • Communication & Coordination

  • Act as a liaison between guests and internal teams to ensure seamless service

  • Provide feedback and suggestions for service improvement based on guest interactions
Requirements:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
  • Proven experience in a customer service or guest relations role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict resolution abilities
  • Professional appearance and demeanor
  • Ability to multitask and remain calm under pressure

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