Guest Relation Officer

5 days ago

Jakarta, Jakarta, Indonesia PT. Roda Urban Nusantara.. Full time 2,500,000 - 4,000,000 per year
Guest Relation Officer (GRO) & Kasir (Cashier) Bar, Spa, & KTV

PT Roda Urban Nusantara (URBANICA)

Jakarta Utara | Jakarta Pusat | Jakarta Selatan

URBANICA adalah perusahaan yang bergerak di industri Luxury Men's Spa, Lounge, Bar, dan KTV dengan fokus pada pelayanan premium dan pengalaman tamu yang berkelas. Kami membuka kesempatan bagi kandidat ladies (wajib) yang memiliki kemampuan komunikasi baik, penampilan profesional, serta ketertarikan bekerja di lingkungan hospitality premium.


Posisi 1: Guest Relation Officer (GRO)
Job Description
  • Menyambut dan berinteraksi dengan tamu sebagai frontliner profesional.
  • Menjelaskan layanan, paket, event, dan promo yang tersedia secara jelas dan menarik.
  • Melakukan follow-up database tamu melalui sistem CRM sesuai SOP untuk meningkatkan repeat visit.
  • Mendampingi tamu selama proses reservasi hingga tamu diarahkan ke area layanan.
  • Menjaga ambience dan etika komunikasi sesuai standar brand premium URBANICA.
  • Melakukan koordinasi dengan tim operasional untuk memastikan flow tamu berjalan lancar.
  • Berkontribusi pada peningkatan experience tamu melalui sikap hospitality yang ramah, sopan, dan elegan.
Qualifications
  • Ladies (Wajib)
  • Usia 19–29 tahun
  • Pendidikan minimal SMA/SMK/MA (Diutamakan D3/S1 Hospitality/Communication/Business)
  • Berpenampilan profesional, rapi, dan representatif
  • Mampu berkomunikasi dengan baik dan percaya diri
  • Berorientasi pada pelayanan dan kenyamanan tamu
  • Pengalaman sebagai FO/GRO/Receptionist di hospitality lebih diutamakan (fresh graduate welcome)

Posisi 2: Kasir / Cashier (Front Office Finance)
Job Description
  • Melakukan transaksi pembayaran dengan akurat menggunakan sistem POS.
  • Melakukan input bill, invoice, dan settlement pembayaran harian.
  • Melakukan rekonsiliasi laporan kas dan memastikan transaksi sesuai SOP finance.
  • Berkolaborasi dengan tim operasional untuk memastikan proses pembayaran mudah dan cepat.
  • Menjaga kerahasiaan informasi transaksi dan database tamu.
  • Menyusun laporan daily settlement dan menyerahkannya kepada tim Finance.
  • Menjaga area FO tetap rapi, profesional, dan sesuai standar operasional premium.
Qualifications
  • Ladies (Wajib)
  • Usia 19–30 tahun
  • Pendidikan minimal SMA/SMK bidang Administrasi/Keuangan/Perhotelan
  • Teliti, rapi, dan terbiasa bekerja dengan angka
  • Mampu mengoperasikan komputer dan sistem POS (nilai plus jika familiar dengan Accurate/Xero)
  • Jujur, disiplin, dan memiliki integritas kerja tinggi
  • Pengalaman sebagai kasir di bidang hospitality menjadi nilai tambah

Lokasi Penempatan

Jakarta Utara

Jakarta Pusat

Jakarta Selatan

Penempatan sesuai kebutuhan operasional & dapat berubah sesuai rotasi internal.


Kualifikasi Umum
  • Bersedia bekerja shift, malam, weekend, dan hari libur nasional
  • Attitude baik, ramah, dan mampu bekerja dalam tim
  • Mampu bekerja dengan target dan mengikuti SOP perusahaan

Benefit
  • Gaji dan insentif menarik
  • Membership benefit internal
  • Lingkungan kerja modern dan profesional
  • Peluang pengembangan karir di industri hospitality premium

Cara Melamar
  • Lamaran dikirimkan melalui Jobstreet dan kirimkan:

    CV + foto terbaru

    Pilihan posisi dan lokasi penempatan

Email ke:

Subjek: [Posisi] – [Nama Lengkap]

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