Guest Relations Officer

7 days ago

Jakarta, Jakarta, Indonesia PT Abadinusa Usahasemesta Full time 40,000,000 - 80,000,000 per year

PT Abadinusa Usahasemesta (ABN) has been a leading distributor of medical and laboratory equipment since 1980. Due to our expansion in the wellness industry, please join us to be part of our Wellness Division.

What will you do?

  • Ensuring that every customer will experience a delightful customer journey and become a loyal customer
  • Welcoming and assisting the customer to facilitate the customer's needs
  • Scheduling the appointment based on the availability of the therapist and the customer
  • Assisting the treatment to ensure the suitable and complete treatment
  • Processing proper billing arrangements provided
  • Maintain guest satisfaction and ensure repeat visits through personalized and efficient service, ensuring that all customers leave satisfied
  • Handle customer feedback with hospitality and professionalism manner.

What are we looking for?

  • Minimum diploma degree from hospitality major
  • Minimum 1 year of experience in hotel/hospitality industry as guest relation officer or others relevant experience
  • Preferably handle VVIP/expatriate customers previously
  • Passionate in serving hospitality to the customer
  • Possess neat, hospitable, and professional appearance and manner
  • Excellent communication and multitasking abilities
  • Proficient in English (written and verbal)
  • Possess hospitality traits towards customer.

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