Supervisor Spa leasure Premium Jakarta

3 days ago

Jakarta, Jakarta, Indonesia Bedeh Corp Full time

Supervisor Outlet Spa (Luxury Hospitality)

Job Highlights

  • Kesempatan memimpin outlet spa premium dengan SOP kelas hotel.
  • Skema bonus berbasis KPI/NPK yang jelas & transparan.
  • Jalur karier menuju Manager Outlet/Area.

Tentang Kami

BDH Group (Deep Spa, Lamaroca Spa, dll.) adalah jaringan spa luxury "Accessible Luxury" dengan standar layanan tinggi, privasi tamu, dan budaya kerja profesional. Tidak ada layanan seksual. Kami fokus pada hospitality, kenyamanan, dan pengalaman tamu yang berkelas.

Deskripsi Peran

Sebagai Supervisor Outlet Spa, Anda memastikan operasional harian berjalan mulus: target tercapai, tim disiplin & ramah, standar kebersihan dan keamanan terpenuhi, serta pengalaman tamu konsisten premium.

Tanggung Jawab Utama

  • Operasional Harian: opening/closing, cash control, stok & inventori, kebersihan & ambience.
  • People Leadership: atur roster, briefing, coaching, disiplin & evaluasi kinerja (terapis, kasir, HK, GRO).
  • Service Excellence: jaga SOP front desk & treatment flow, penanganan komplain.
  • Komersial: pantau omset harian, average bill, occupancy/booking, upselling, dan kontrol biaya.
  • Kepatuhan: standar keselamatan & keamanan, audit SOP, dokumentasi laporan harian/mingguan.

Kualifikasi

  • Pengalaman minimal 2–3 tahun di hospitality/spa/klinik/fitness/retail premium, 1 tahun memimpin tim.
  • Terbiasa dengan SOP operasional, target, dan rotasi shift (termasuk akhir pekan/hari libur).
  • Komunikatif, tegas namun empatik; mampu menangani komplain & menjaga privasi tamu.
  • Mampu menggunakan aplikasi dasar (POS, spreadsheet, WhatsApp Business).
  • Nilai plus: pengalaman di spa/hotel premium, basic English untuk tamu ekspat.

Benefit & Kompensasi

  • Gaji pokok: Rp 6–8 juta (kompetitif, sesuai pengalaman).
  • Bonus KPI/NPK bulanan: hingga Rp 1–2 juta (pro-rata 80–120% pencapaian).
  • Tunjangan kehadiran, makan/transport, dan insentif upselling.
  • Training berkelanjutan & jalur karier jelas.
  • Fasilitas kerja standar outlet premium.

Jadwal Kerja

  • 6 hari kerja / 1 hari libur, shift 8–9 jam (siang/malam)

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