Product Specialist

6 days ago

Jl Cikini Raya Cikini Kec Menteng Kota Jakarta Pusat Daerah Khusus Ibukota Jakarta Indonesia PT Otto Menara Globalindo Full time 2,500,000 - 7,500,000 per year
Company Description

McEasy, a transportation management solution to simplify complex logistics operations. is looking for a Product Specialist to join our ever-growing team.

If you are a keen learner, self-driven, and looking to be a part of a team that is passionate with helping each other, we want to hear from you.

Job Description
  1. Monitor the performance of tires sold to customers to ensure that the product operates according to the specified standards and customer expectations
  2. Assess and evaluate tire performance in the field, including wear resistance, grip, comfort, and other technical aspects.
  3. Interact with suppliers and tire manufacturers to ensure product quality and compliance with standards, and support technical teams and customer service in handling any tire-related inquiries or issues
  4. Provide, identify and resolve technical complaints with solutions to customers tire-related problems such as uneven wear, leaks, or damage caused by environmental factors
  5. Gather feedback and relevant data to recommend improvements or innovations for tire products to the product development team
  6. Provide technical training to sales staff and customers regarding proper tire usage, maintenance, and benefits
Qualifications
  1. Bachelor degree in Mechanical Engineering, Automotive Engineering, or related field
  2. Possess 1-3 years of experience in related field
  3. Strong analytical skills to evaluate tire performance data
  4. Excellent communication skills to coordinate with internal teams and interact with customers.
  5. Problem-solving skills to quickly address technical issues related to tires
  6. In-depth knowledge of different types of tires, materials, and designs that affect tire performance and durability.
  7. Familiarity with CRM tools for input & checking data, also analyzing the data
  8. Knowledge of industry standards and regulations related to tire quality and safety
  9. Experience using tire testing equipment and diagnostic tools

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