Medical Equipment Support

2 weeks ago

Jakarta, Jakarta, Indonesia Nexmedis Full time

Nexmedis
is an AI-powered health-tech company redefining clinical decision-making and hospital operations in Indonesia. Our smart hospital information system empowers healthcare professionals to deliver faster, more accurate, and patient-centered care.

We are ISO 27001:2022 certified by TÜV SÜD and among the very few startups recommended by Indonesia's Ministry of Health through the AI Regulatory Sandbox. As the official partner of the Ministry of ICT, we're committed to building a secure, scalable digital health ecosystem. Backed by East Ventures and Forge Ventures, Nexmedis is trusted by leading hospitals and recognized by global institutions for our innovation and impact.

Join our AI health-tech startup and shape the future as our Medical Equipment Support

Key Responsibilities

:

  • Provide technical assistance to the sales team during product demonstrations and presentations to potential clients
  • Perform installation, setup, and commissioning of medical equipment at customer sites (hospitals, clinics), ensuring optimal functionality from the outset
  • Ensure all service activities comply with national regulations (IDAK, CDAKB). Maintain accurate service reports, installation documents, and warranty claims
  • Serve as the first line of technical support for customers, diagnosing issues, providing remote guidance, and performing on-site repairs to minimize equipment downtime
  • Conduct basic operational training for end-users (clinical staff) and internal sales teams on the features and proper use of the medical equipment
  • Execute scheduled preventive maintenance and calibration services as per manufacturer guidelines and distributor service agreements

Qualifications
:

  • Minimum Diploma in Electromedics or a relevant field
  • 1-3 years of experience in a technical support, field service, or biomedical engineer role, preferably within a medical device distributor or manufacturer (fresh graduates are welcome to apply)
  • Practical understanding of IDAK (Indonesian Food and Drug Authority) and CDAKB (Medical Equipment Facility Control Certificate) regulations and medical device quality standards
  • Strong technical knowledge in the installation, calibration, and troubleshooting of medical devices
  • Ability to read and comprehend technical manuals. Proficiency in English is a strong plus for understanding international manuals and communicating with global principals
  • Must be highly mobile and willing to undertake extensive travel for customer site visits. Possession of a valid driver's license (SIM A) is mandatory

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