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Direct Contract, Collection Agent, Risk Management Group
3 weeks ago
Business Function
Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.
Responsibilities:
1. Make phone calls to customers in accordance with assigned targets. To achieve productivity target and team target according responsibility assignment from management
2. Conduct visits to customer for Field Collections based on assignment and give information to customers accurately and clearly
3. Adhere to the established code of conduct during collection activities.
4. Notify customers to ensure payments are made before the due date.
5. Deliver clear and accurate information to customers regarding their accounts.
6. Inform the supervisor or manager about any suspected fraudulent accounts for further investigation.
Requirements:
1. Bachelor's Degree is preferred; equivalent experience will also be considered
2. Strong verbal and written communication abilities to effectively collaborate with team members and stakeholders.
3. Competence in using computer software and tools relevant to the role, with a willingness to learn new technologies.
4. Self-motivated and able to work effectively in diverse teams, demonstrating a commitment to shared goals and mutual support.
5. Previous experience in a desk / field collections or debt recovery role demonstrating an understanding of collection processes and customer interaction.
