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Head of IT Solution Delivery

2 weeks ago

Tangerang, Banten, Indonesia PT Link Net Tbk Full time
  • Manage the overall delivery lifecycle to ensure all solutions meet agreed timelines, scope, and quality standards.
  • Establish and enforce governance frameworks, methodologies, and KPIs for delivery performance tracking.
  • Oversee risk assessment, change control, and issue resolution processes to maintain delivery integrity.
  • Translate business strategies into executable IT delivery roadmaps aligned with enterprise architecture.
  • Engage and communicate with senior stakeholders to ensure solution outcomes align with organizational priorities.
  • Facilitate cross-functional alignment between business, IT, and external partners for cohesive execution
  • Maintain a centralized repository of all IT solutions with complete traceability and ownership records.
  • Manage solution lifecycle from design to retirement, ensuring reusability and sustainability.
  • Standardize documentation and ensure version control for all delivery assets.
  • Oversee IT delivery budgets, resource allocation, and expenditure tracking to ensure financial efficiency.
  • Manage cost forecasting, vendor billing, and investment planning aligned with IT and business strategies.
  • Ensure transparency and accountability in financial and resource utilization.
  • Manage vendor relationships and enforce SLAs to ensure timely and quality service delivery.
  • Coordinate with cross-functional teams across infrastructure, applications, and business operations for integrated solution deployment.
  • Evaluate vendor performance and drive continuous improvement initiatives.
  • Define and implement quality assurance standards and validation mechanisms across all delivery streams.
  • Identify and mitigate technical and operational risks throughout the delivery process.
  • Ensure compliance with internal policies, audit requirements, and regulatory standards.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
  • Minimum 8 years in IT delivery, enterprise project management, or technology operations.
  • At least 5 years in a senior management or head-level role overseeing multi-vendor and multi-domain delivery environments.
  • Deep understanding and practical application of ITSM frameworks (e.g., ITIL) for incident, problem, change, and service level management.
  • Knowledge of enterprise architecture principles (TOGAF), API integration, system interoperability, and scalable solution design.
  • Capability in IT budgeting, cost control (especially in shifting to OPEX-based models), investment planning, and financial reporting for IT expenditures.
  • Demonstrated experience in leading digital transformation, enterprise system delivery (e.g., ERP, CRM, data platforms), or large-scale application integration programs.
  • Experience in telecommunications,banking, utilities, or large enterprise IT environments preferred.
  • Proven history of delivering complex, cross-functional IT initiatives on time, within budget, and aligned with strategic business goals.
  • ITIL Expert certification is highly desirable.
  • PMP or other project management certifications are a plus.
  • Proficiency with ITSM tools (e.g., ServiceNow, Jira Service Management).
  • Strong analytical, communication, and leadership skills.
  • Willing to work in: Karawaci, Tangerang.
Benefits
  • Medical insurance
  • Medical checkup