L1 Monitoring Support
1 week ago
The opportunity came from one of IT Consulting company
Working Arrangement: Shifting (WFO)
Working Hours: 8 hours
Location: Jakarta
The qualities our client seeks:
- Minimum education background of D3 (Associate Degree).
- 1–2 years of experience in a relevant field.
- Ability to read, monitor, and analyze logs effectively.
- Familiarity with web-based monitoring tools (e.g., Datadog) and Jira.
- Willing to work in a shifting schedule.
What you will do:
- Monitor system alerts and take appropriate actions when issues arise.
- Read and analyze application or system logs to identify problems and root causes.
- Use web-based monitoring tools (such as Datadog) to track system health and performance.
- Collaborate with internal teams using Jira for task tracking, incident reports, and documentation.
- Provide timely escalation and reporting for detected issues during shift operations.
- Ensure continuous system availability by performing proactive monitoring and basic troubleshooting.
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