Customer Relations Officer

2 weeks ago

Surabaya, East Java, Indonesia Rata Full time 900,000 - 1,200,000 per year

Job Requirements:


• Min. D3 / S1 All Major


• Experience in Customer Relations, preferably in Healthcare / Bank sector min 2 years (Having a certificate in customer service or customer relations can be a plus)


• Experience in interacting with clients or customers directly


• Experience in handling and resolving customers complaint or problem quickly and effectively


• Has Extensive knowledge in Ms Office and CRM Tools


• Proficiency in both spoken and written English


• Willing to work on public holiday with shifting working hours


• Placement: Bandung, Bali, Surabaya

Job Descriptions:


• Handling and Maintain end to end customer journey and customer experience


• Greet patients in a friendly manner and ensure they feel appreciated


• Respond to patient inquiries with clear and accurate information regarding clinic service, doctor schedules, medical procedures and costs


• Ensure patients are satisfied with their service experience both in clinic/online and conduct surveys or ask for patient feedback to improve service quality

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