Customer Relations Manager

2 weeks ago

Surabaya, East Java, Indonesia Private Advertiser Full time

Position: Customer Relations Manager

Location : Surabaya

We are a global logistics and service provider for governments and multinational companies. Our operation covers Asia, Pacific, Oceania, and Europe. We take pride in what we are doing with thrill and excitement. We value personal growth and development of our team members. If you have the tenacity to serve our global customers, come and join our team

Job Summary

The Customer Relations Manager acts as the communication bridge between our customers and our internal operations team. This role ensures smooth coordination, timely updates, and accurate reporting of all project activities, maintaining professionalism and compliance with contract requirements.

Key Responsibilities

  • Serve as the main point of contact between the Customer, Customer Representative, and the Operations Team.
  • Communicate daily updates, progress reports, and field changes to the customer.
  • Relay operational updates, issues, and corrective actions between internal teams and the customer and ensure all communications are documented and aligned with contractual requirements.
  • Maintain professional relationships with both foreign government and partner nation defense representatives.
  • Coordinate closely with internal departments (operations, finance, procurement) to ensure timely delivery and issue resolution.

Qualifications & Requirements

  • Bachelor's degree in Business, Communications, Logistics, or related field.
  • Minimum 3 years of experience in customer relations, coordination, or project support, preferably in military logistics, defence contracting, or government projects.
  • Reliable and responsive, especially in time-sensitive communications.
  • High attention to detail, organized, and proactive in follow-up.
  • Able to work under pressure and adapt to dynamic operational environments

Please submit your resume and application cover letter to email :

Put Customer Relations Manager - Your Name at email subject.

  • Customer Service or Tenant Relation

    1 week ago

    Surabaya, East Java, Indonesia PT Intiland Development Tbk Full time

    Job Description :Handling complaints of customer/tenantRecord & forward complaints to the relevant team (property management/building management)Announce regulation in Property Management or Building ManagementBuild good relationship with customer/tenantCreate and handling event/gathering for customerRequirements :Holding a Bachelor's Degree in any majorHave...

  • Customer Relations Officer

    2 weeks ago

    Surabaya, East Java, Indonesia Rata Full time

    Job Requirements:• Min. D3 / S1 All Major• Experience in Customer Relations, preferably in Healthcare / Bank sector min 2 years (Having a certificate in customer service or customer relations can be a plus)• Experience in interacting with clients or customers directly• Experience in handling and resolving customers complaint or problem quickly and...

  • Customer Relations Staff

    2 weeks ago

    Surabaya, East Java, Indonesia PT. Sumber Inti Perkasa Pembangunan Full time

    PT. Sumber Inti Perkasa Pembangunan sedang membuka lowongan untuk posisi Penuh waktu Customer Relations Staff di Surabaya, East Java. Lamar sekarang untuk menjadi bagian dari tim kami.Persyaratan untuk peran ini:Mencari kandidat untuk bekerja pada:Senin pagiSelasa pagiRabu pagiKamis pagiJumat pagiSabtu pagiDiperlukan 2-3 tahun pengalaman kerja yang relevan...

  • Customer Relation Officer

    2 weeks ago

    Surabaya, East Java, Indonesia Anare Clinic Full time

    Gambaran UmumKami membuka kesempatan bagi Anda yang berpenampilan menarik, komunikatif, dan menyukai dunia kecantikan untuk bergabung sebagai Customer Relation Officer (CRO).Posisi ini berperan sebagai garda depan klinik dalam memberikan pelayanan terbaik kepada pelanggan, sekaligus menjalankan tugas administrasi dan operasional harian.Tanggung Jawab...

  • Stakeholder Relations Manager

    1 week ago

    Surabaya, East Java, Indonesia Multi Bintang Indonesia Full time

    About The JobAs our Stakeholder Relations Manager based at Sampangagung Brewery, you will be theconnector between Multi Bintang Indonesia and the communities, authorities, and organizations surrounding our operations. Your role is to build trust, manage permits and licenses, and foster strong relationships with government officials, community leaders,...

  • Customer Relation Officer

    1 week ago

    Surabaya, East Java, Indonesia Jagoanhosting Full time

    PT. Mebiso Ekosistem Raih Kesuksesan, merupakan sister company Jagoan Hosting yang berfokus pada layanan pendaftaran Hak Merek, membuka kesempatan bagi kamu yang ingin berkarier sebagai Customer Relationship Officer. Di sini, kamu tidak hanya berperan dalam membantu pelanggan mengamankan merek mereka dan membangun kesadaran akan pentingnya perlindungan...

  • Customer Service WhatsApp

    4 days ago

    Surabaya, East Java, Indonesia PT Imperium Happy Puppy Full time

    Qualification :Minimum education: Senior High School (Diploma/Bachelor's degree is a plus)Excellent written communication skills in a polite and professional mannerFamiliar with WhatsApp Business and its featuresFast and accurate typing skillsAble to operate a computer/laptop and supporting tools (Microsoft Excel / Google Sheets, basic CRM)Detail-oriented,...

  • Public Relations

    1 week ago

    Surabaya, East Java, Indonesia PT Glori Investama Berjangka Full time

    PT Glori Investama Berjangka membuka kesempatan bagi para fresh graduate atau yang memiliki sedikit pengalaman untuk bergabung dalam Program Management Trainee. Kamu akan mendapatkan pelatihan menyeluruh dan pengalaman langsung di berbagai aspek komunikasi dan hubungan masyarakat dalam perusahaan.Pelatihan dan Rotasi:Ikut serta dalam rotasi di berbagai...

  • Customer Service Representative

    1 week ago

    Surabaya, East Java, Indonesia InCorp Indonesia Full time

    Role and ResponsibilitiesHandle all incoming callHandle customer complaints by phone, email, mail or social mediaIdentify and assess customers' needs to achieve satisfactionKeep records of customer interactions, process customer accounts and file documentsBuild sustainable relationships and trust with customer account through open and interactive...

  • Customer Service Representative

    2 weeks ago

    Surabaya, East Java, Indonesia InCorp Indonesia Full time

    Role and ResponsibilitiesHandle all incoming callsHandle customer complaints by phone, email, mail, or social mediaIdentify and assess customers' needs to achieve satisfactionKeep records of customer interactions, process customer accounts, and file documentsBuild sustainable relationships and trust with customer accounts through open and interactive...