Data Operations Analyst

5 days ago

Kota Administrasi Jakarta Selatan, Jakarta, Indonesia Seven Retail Full time 12,010,000 - 2,205,000,000 per year

We are seeking a Data Operations Analyst who will be responsible for managing, maintaining, and analyzing operational and sales data to support business decision-making, performance tracking, and strategy optimization for customer acquisition and retention.

Key Responsibilities:

  • Maintain and update operational and sales databases to ensure real-time accuracy and completeness.

  • Analyze trends in sales, customer behavior, and promotional activities to generate strategic insights.

  • Support forecasting activities by leveraging historical data and identifying market trends.

  • Monitor and track key performance indicators (KPIs) such as conversion rates, response times, churn rates, and customer retention.

  • Build and maintain regular reports and dashboards to visualize center- and team-level performance.

  • Collaborate closely with sales, growth, and operations teams to provide data-driven recommendations for continuous improvements.

  • Evaluate individual and team performance against KPIs and suggest recognition or improvement actions.

  • Ensure data integrity across CRM systems, Google Spreadsheets, and various sales tracking platforms.

Requirements:

  • Minimum 2 years of experience in data analysis, sales operations, business operations, or business intelligence.

  • Strong analytical and problem-solving skills with proficiency in Google Spreadsheets; familiarity with SQL is a plus.

  • Experience with data visualization tools such as Metabase, Google Data Studio, Looker, or equivalent.

  • Ability to analyze operational and customer data to uncover actionable insights.

  • Skilled in tracking, interpreting, and improving performance metrics.

  • Detail-oriented with a commitment to maintaining data accuracy and consistency.

  • Strong communication skills to translate technical findings into actionable business strategies.

  • Self-starter who can work independently while effectively collaborating with cross-functional teams

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