Data Operations Analyst

About Igloo 

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent. 

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role 

We are seeking an experienced Data Analyst with a strong focus on reconciliation data skills and quality assurance. to join our dynamic team. As a Data Business Operations Analyst, you will be working with the Operations team.

Job Responsibilities 

Data Operations Analysis & Reporting

• Collect, process, and analyze large datasets to extract meaningful insights and trends and publish monthly reports to clients.
• Develop and maintain performance dashboards and regular reports to track key operational metrics (CS & Claim).
• Provide actionable recommendations based on data analysis to drive business decisions and improvements.

Process Analysis & Optimization:

• Conduct thorough process analysis and mapping of current business processes to identify areas of inefficiency to all departments in ID Country Level. 
• Design and implement new and improved processes to enhance operational efficiency and productivity.
• Ensuring adherence to all relevant stakeholders in all departments in ID Country Level, to follow the SOPs properly.

Risk Quality Control & Inspection:

• Perform detailed inspections, control monitoring of processes, systems and people to ensure business operational risk assessment alignment with procedures.
• Monitor and document quality metrics and performance indicators.
• Identify inefficiencies and areas for improvement in existing processes and systems.

Business Operational Excellence:

• Ensure business operational excellence comply with industry regulations, standards, and best practices apply to all Department in ID Country Level.
• Business Operational excellence to go into the truth of source apply to all business lines.
• Stay updated with changes in regulatory requirements and quality standards, liaised with the Legal & Compliance team.
• Assist in supporting any internal and or external audit processes.

Job Requirements  

1. Bachelor's degree or equivalent practical experience preferably from Industrial Engineering / Management Business / Information and Communication Technology - Information System fields
2. Min. 3-5 years of of experience, preferably prior experience working in a high-growth environment, ideally with a mix of experience in MNCs and start up
3. Have intermediate level experience of Data Analyst, Reconciliation Data skills (formulation in EXCEL Files & Google Sheet), Quality Assurance
4. Excellence skill in Visio, Project Management, Agile methodologies/framework, SQL - back end data analyst
5. Excellence knowledge in best practices and common sense of Business Operational Excellence
6. Strong empathy and positive attitude
7. Good interpersonal skill & communication skill
8. Critical thinking skills and growth mindset