QA Tele Agent

Join Sparks Math as our QA Specialist to ensure our Telesales team delivers accurate information and high-quality customer interactions. Key ResponsibilitiesAudit agent calls, chats, and messages using the QA Scorecard.Ensure accuracy in explaining Sparks Math programs and curriculum.Coach agents to improve communication, objection handling, and sales...

Location: Jakarta / HybridEngangement: Initial 3-month project (extendable)Why this role existsModernvet built Artemis to deliver instant, reliable answers to customers 24/7, while handing off critical or time-sensitive cases to human agents. We're hiring a project-based contractor to accelerate Artemis' capabilities, expand coverage, and measurably improve...

Location:Jakarta / HybridEngangement: Initial 3-month project (extendable)Why this role existsModernvet built Artemis to deliver instant, reliable answers to customers 24/7, while handing off critical or time-sensitive cases to human agents. We're hiring a project-based contractor to accelerate Artemis' capabilities, expand coverage, and measurably improve...

Responsibilities:Conducting regular quality assurance or quality checks on the results of fraud investigations conducted by agents to determine compliance with established procedures, bank policies, and regulatory requirements through various sampling methods.Documenting the results of fraud document reviews to ensure proper archiving.Reviewing established...

Job DescriptionTraining DeliveryConduct onboarding and refreshment training sessions for agents.Ensure training materials are up-to-date, relevant, and aligned with operational goals.Facilitate engaging and interactive sessions to support agent understanding and retention.Curriculum Development & ImprovementCollaborate with QA, Ops, and other stakeholders to...

Company DescriptionNovotel Jakarta Cikiniis strategically located in Cikini, the heart of Jakarta. The 245-room hotel features Food Exchange, a casual International Buffet restaurant with ideal offerings for business and meeting purposes. It provides free bicycles, private parking, an outdoor swimming pool, and a fitness center. Other facilities at the...

Care Agent Experience InternAbout The RoleAs a Care Agent Experience Intern, you'll support the Service Excellence function on several ongoing integration and operational projects. This role is project-based and focuses on partnership coordination, training material development, administrative support, and QA testing for upcoming AI and technology features....

Jobdesk QA :Mendengarkan recording dan Memantau panggilan masuk/keluar, chat, email, atau social media antara agen dan pelangganMemberikan penilaian Kinerja Agen di sesuaikan dengan SOP perusahaanMembuat laporan berkala (harian, mingguan, bulanan) tentang kualitas layanan dan apa yang perlu perbaikanJobdesk Team Leader :Memimpin dan memotivasi tim agent agar...

We know that a business only thrives if our people are thriving. That' why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?Key Highlights:Have knowledge in field of Quality Control and Testing of HV substation secondary system...

Primary RoleThe Quality Assurance Team Leader is responsible for maintaining and improving service quality for Customer Service, Telesales and Credit Analyst departments, ensuring all interactions meet SAMIR's quality standards. The QA TL provides strategic insights, delivers coaching, and leads the QA team to ensure excellent customer experience,...