AI Agent Development Contractor

4 days ago

Jakarta, Jakarta, Indonesia modernvet Full time

Location: Jakarta / Hybrid
Engangement: Initial 3-month project (extendable)

Why this role exists
Modernvet built Artemis to deliver instant, reliable answers to customers 24/7, while handing off critical or time-sensitive cases to human agents. We're hiring a project-based contractor to accelerate Artemis' capabilities, expand coverage, and measurably improve customer experience.

Primary Outcome / KPI
  • Automated Resolution Rate: Achieve and sustain  60% month-over-month (per Intercom resolution metric).
  • Maintain or improve CX Score while scaling automation.
What you'll own
Task creation & refinement (end-to-end)
  • Build, improve, and QA multi-turn tasks (guided flows) including but not limited to:
  • Booking / Rescheduling / Cancelling appointments
  • Sign up / Forgot password flows
  • Tele consultation: recommend when appropriate, check tickets, guide booking
  • Points: look up points balance, explain usage
  • Pet clinical history lookup: Look up pet information and history
  • Account billing history: Look up historical transaction history, medicine prescription, etc.
Ensure that existing tasks and cleaned up and refactored when necessary to
ensure context-based probing and agent hand off
  • Refill prescription
  • Home visit
  • Imaging/lab test results
  • Urgent/emergency cases
  • Marketing campaigns
  • Payment confirmations
Knowledge gap management
  • Use Intercom's gap tools to identify unmet intents/FAQs.
  • Verify with CS/Ops before adding content.
  • Close knowledge gaps with additional articles and internal documentation.
Automated outbound messaging
Utilize Intercoms outbound workflow management to create flows that automate our outbound messaging needs. This includes but is not limited to:
  • Appointment reminders
  • Appointment confirmation
  • Vaccination reminders
Information architecture & accuracy
  • Keep Artemis' static information (Q&A) fully up to date with Ops (e.g., pricing, terms & conditions, clinic hours, holidays).
  • Build a clean content hierarchy: folders, naming conventions, tags.
  • Document app features & flows with screenshots; explain points usage clearly
Reporting & insight (in Intercom)
  • Build dashboards in Intercom to monitor: resolution rate, involvement/deflection, CX score, handoff rate, top intents, fail reasons, knowledge gap burn-down, and task completion.
  • Keep dashboards current; share weekly insights & next actions.
Thorough testing & QA (critical)
  • Design and run test plans for each task/knowledge addition:
    • Happy paths, alternate paths, edge cases, ambiguous inputs, language variants (ID/EN), date/time constraints, policy/eligibility checks.
    • Regression tests after changes; capture examples; propose fixes.
  • Define pass/fail criteria and sign-off checklists
Partner with Engineering on data connectors/APIs
  • Draft and communicate requirements for the endpoints Artemis needs (fields, validation, expected responses, error states).
  • Coordinate with engineers on delivery, review responses against requirements, and run UAT in Artemis before go-live.
  • You don't need to implement APIs—clear specs & coordination are the goal
Operational alignment & hygiene
  • Sync with Clinic Ops on updates (services, availability rules).
  • Maintain a tidy content repo (folders, owners, updated dates).
  • Keep a visible backlog/changelog in Notion.
Requirements
  • 2+ years as CX operations lead or engineering background with experience working with customer service
  • Experience designing multi-turn flows with variables, conditions, validations, and graceful handoffs
  • Strong logical thinking, troubleshooting, and attention to detail; comfortable defining edge cases
  • Data-literate: build dashboards, interpret trends, and turn insights into changes
  • Excellent communication in Bahasa Indonesia & English
  • Work well cross-functionally, primarily with CS ops teams to understand SOP's
  • and guidelines and medical team to understand
Nice to have
  • Healthcare/veterinary or scheduling domain familiarity
  • Working knowledge of payload shapes/JSON when drafting endpoint requirements
  • Tools: Intercom (Workflows/Fin/Articles/Insights), Notion, Slack, Amplitude/Segment

  • AI Agent Development Contractor

    4 days ago

    Jakarta, Jakarta, Indonesia modernvet Full time

    Location:Jakarta / HybridEngangement: Initial 3-month project (extendable)Why this role existsModernvet built Artemis to deliver instant, reliable answers to customers 24/7, while handing off critical or time-sensitive cases to human agents. We're hiring a project-based contractor to accelerate Artemis' capabilities, expand coverage, and measurably improve...

  • AI Developer

    1 week ago

    Jakarta, Jakarta, Indonesia Avows Global IT Technologies Private Limited Full time

    Minimum RequirementFluent in English, both written and verbal.Advanced knowledge of AI (Agentic AI & Generative AI), especially Azure AI services.Proficiency in programming languages such as Python, R, and familiarity with C++ or Java.Expertise in machine learning frameworks (TensorFlow, PyTorch) and NLP libraries.Hands-on experience with Azure AI services,...

  • AI Agent Developer

    1 week ago

    Jakarta, Jakarta, Indonesia Bithour | Agensi Periklanan | Production House Full time 10,000,000 - 20,000,000 per year

    Bithour Production, the #3 fastest-growing advertising agency and production house in Jakarta, is at the forefront of visual storytelling, transforming brand identity through TV commercials, corporate profiles, animation, graphic design, social media content, documentation, and beyond. With a team of over 50 Creative Directors, we are ready to bring brands...

  • AI Agent Developer

    1 week ago

    Jakarta, Jakarta, Indonesia WIZ Full time 80,000,000 - 120,000,000 per year

    Job ResponsibilitiesProduct Development and Optimization : Participate in backend architecture design, development, and optimization of AI Agents and intelligent customer service robots to ensure high performance, high availability, and scalability.Technology Exploration and Application : Stay up to date with the latest developments in artificial...

  • AI Consultant

    2 weeks ago

    Jakarta, Jakarta, Indonesia Tap Growth ai Full time 10,000,000 - 20,000,000 per year

    About The ClientOur client is afast-growing artificial intelligence companyheadquartered inBeijing and Singapore, helping leadingfinancial institutions across Asiatransform how they market, engage customers, and manage risk. Their intelligent platforms integratedata analytics, machine learning, and deep business understandingto deliver real-world impact...

  • Quality Assurance

    2 weeks ago

    Jakarta, Jakarta, Indonesia AI Rudder Full time 8,000,000 - 12,000,000 per year

    About the jobAI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by...

  • Sr. Java AI Developer

    1 week ago

    Jakarta, Jakarta, Indonesia AVOWS CONSULTING LIMITED Full time 10,000,000 - 12,000,000 per year

    Technical SkillsStrong experience in core system development using Java & Spring Boot .Hands-on experience in RESTful API design and secure backend implementation.Deep understanding of Spring Security , batch processing concepts, and secure configuration practices.Expertise in messaging systems such as JMS, Kafka, RabbitMQ, or Redis .Solid...

  • AI Consultant

    1 week ago

    Jakarta, Jakarta, Indonesia NTT DATA, Inc. Full time $80,000 - $1,200,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Job SummaryWe are seeking an...

  • AI Consultant

    1 week ago

    Jakarta, Jakarta, Indonesia NTT Ltd. Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Job SummaryWe are seeking an...

  • Solutions Consultant

    2 weeks ago

    Jakarta, Jakarta, Indonesia AI Rudder Full time $60,000 - $90,000 per year

    About the jobAI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by...