Current jobs related to Quality Assurance Team Lead - Jakarta, Jakarta - SAMIR

  • Quality Lead Auditor

    6 hours ago

    Jakarta, Jakarta, Indonesia Bureau of Quality Surveillance Inc. Full time

    Company DescriptionBQS Inc. is an exclusively auditing company based in Houston with auditors in Europe, Asia, and America. We work with ethical and highly qualified professionals on behalf of customers who are looking for reliable products and processes.Role DescriptionThis is a full-time, Quality Lead Auditor role based in Indonesia. The Quality Lead...

  • Team Leader Quality Assurance

    6 hours ago

    Jakarta, Jakarta, Indonesia Monee Full time

    Job DescriptionLead the Quality Assurance (QA) team in monitoring quality processes and delivering actionable feedbackDesign and implement sampling strategies to ensure accurate and representative quality assessmentsOrganize sample distribution and track evaluation completion in line with Service Level Agreements (SLAs)Guide and mentor QA team members on...

  • Lead Software Quality Assurance

    6 hours ago

    Jakarta, Jakarta, Indonesia Indodana Full time

    Job DescriptionCreate detailed, comprehensive and well-structured test plans and test cases which can be leveraged by all teams including the Automation team.Perform all types of testing to ensure overall quality of the Product for better customer satisfaction like user interface testing, functionality testing, performance testing, regression testing,...

  • Quality Assurance Operations Team Leader

    6 hours ago

    Jakarta, Jakarta, Indonesia Cermati Full time

    Job DescriptionAs part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agentsMonitoring and responsible for the overall Quality Assurance ProcessLiaise with QA Ops Manager regarding operation dailyReview quality assurance policies and proceduresDevelop, recommend and monitor corrective and preventive...

  • Quality Assurance Lead

    5 hours ago

    Jakarta, Jakarta, Indonesia PT Arbeit Infotech Indonesia Full time

    Position : Quality Assurance Lead (Performance Test)Location: Jakarta | OnsiteExperience: +6 yearsRequirements :* Bachelor's degree (S1) in IT, Computer Science, or related field* Having 6+ years of experience in Performance Testing preferably in Telecom domain* Have expertise on performance tools like Seagull - Diameter protocol, Load Runner, NeoLoad with...

  • Quality Assurance

    5 hours ago

    Jakarta, Jakarta, Indonesia NXS Indonesia Full time

    Hello, Quality PioneerDo you thrive on delivering flawless software experiences by identifying bugs and ensuring top-quality performance?At NXS, we're looking for aQuality Assuranceto play a key role in testing APIs, web, and mobile applications. This is your opportunity to grow your testing expertise, collaborate with cross-functional teams, and contribute...

  • Quality Assurance Analyst

    5 hours ago

    Jakarta, Jakarta, Indonesia PT Mitra Solusi Telematika Full time

    Requirements:Experience Quality Assurance with multi project over 5 years.Have working experience in IT Consultant Company min 3 years.Experience Quality Assurance with project mobile apps iOS responsive and android at least 2-3 YearsExperience Quality Assurance with project many integration other system SAP, external application, ERP system or...

  • NBC Quality Assurance Lead

    6 hours ago

    Jakarta, Jakarta, Indonesia Bank OCBC Full time

    DescriptionJob Description :Melakukan review terhadap L5 dan petunjuk pelaksana program setiap unit bisnis.Melakukan review terhadap business proses dan program yang dijalankan oleh setiap unit bisnis.Bertanggungjawab untuk menjalankan fungsi monitoring dan kontrol untuk memastikan quality assurance dari bisnis yang dihasilkan.Memastikan bahwa business yang...

  • Quality Assurance Manager

    5 hours ago

    Jakarta, Jakarta, Indonesia PT Apex Nusantara Indo Full time

    Requirements;Responsible for developing and implementing quality management procedures and systems within the company image and quality in order to ensure that all products are free from any flaws or errors and are of the highest quality. Responsible for Halal Assurance.To ensure that all procedures within the company conform to health and safety ...

  • Senior Quality Assurance Lead

    6 hours ago

    Jakarta, Jakarta, Indonesia PT. Elabram Systems Full time

    Job DescriptionPractice best Quality Engineering guideline define by the Quality Engineering departmentIdentify the business and product risk suggest & execute mitigation planReview test plan, test strategy & Effort estimationResponsible for overall quality of the product/s deliveryDefine and ensure quality metricLead two or more than projectsIf automation;...

Quality Assurance Team Lead

2 weeks ago

Jakarta, Jakarta, Indonesia SAMIR Full time

Primary Role

The Quality Assurance Team Leader is responsible for maintaining and improving service quality for Customer Service, Telesales and Credit Analyst departments, ensuring all interactions meet SAMIR's quality standards. The QA TL provides strategic insights, delivers coaching, and leads the QA team to ensure excellent customer experience, compliance, and effective communication across service and sales channels.

Key Responsibilities

  1. Conduct regular quality checks across Customer Service, Telesales, and Credit Analyst departments.
  2. Provide detailed feedback to agents and leaders to improve communication, compliance, and customer experience.
  3. Lead calibration sessions to ensure scoring consistency among QA analysts.
  4. Identify service gaps and collaborate with department heads to improve processes and training programs.
  5. Maintain and update QA scorecards and SOPs for each department.
  6. Monitor key quality metrics such as CSAT, DSAT, and sales compliance.
  7. Manage QA analysts to ensure balanced audit distribution, reporting accuracy, and process adherence.
  8. Generate regular QA reports, insights, and recommendations for management review.

Job Qualifications

  1. Bachelor's degree
  2. Minimum 3–5 years in Quality Assurance, with at least 1–2 years in a leadership or supervisory role within Customer Service/Telesales/Credit Analyst environment
  3. Able to communicate in English, both written and verbal.
  4. Strong understanding of customer handling, sales communication standards, and compliance requirements
  5. Excellent analytical and problem-solving skills.
  6. Strong leadership and communication abilities.
  7. Proficient in data analysis tools (Excel, dashboard, QA systems).
  8. Experience in appeal handling, calibration, and coaching frameworks.

Are you ready to be Samiritans?

Let's be part of our collaborative and innovative environment.

We want YOU to make an impact