Current jobs related to Quality Assurance Team Lead - Jakarta, Jakarta - SAMIR
-
Quality Assurance
15 hours ago
Jakarta, Jakarta, Indonesia PT. Redkendi Andalan Mitra Full timeTanggung Jawab Utama:Pengembangan Standar Operasional: Mengembangkan, menyusun, dan mengimplementasikan Standar Operasional Prosedur (SOP) untuk memastikan kualitas layanan mitra catering memenuhi food safety dan kualitas tertinggi.Pelatihan dan Evaluasi Berkelanjutan: Melakukan pelatihan dan memberikan edukasi terkait manajemen keamanan pangan, prosedur...
-
Fraud Quality Assurance
2 days ago
Jakarta, Jakarta, Indonesia SeaBank Indonesia Full timeResponsibilities:Conducting regular quality assurance or quality checks on the results of fraud investigations conducted by agents to determine compliance with established procedures, bank policies, and regulatory requirements through various sampling methods.Documenting the results of fraud document reviews to ensure proper archiving.Reviewing established...
-
Quality Assurance
15 hours ago
Jakarta, Jakarta, Indonesia PT Gemilang Bisnis Universal Full timePosisi QA ini bertanggungjawab melakukan quality assurance untuk memastikan sistem keuangan berjalan sesuai kebutuhan bisnis, sekaligus menjadi first line support (helpdesk) untuk menangani laporan masalah dari user maupun internal.Requirements:Mampu menggunakan dan melakukan query database: MySQL, PostgreSQL, dan MongoDB.Pengalaman manual testing...
-
Manual Quality Assurance
2 days ago
Jakarta, Jakarta, Indonesia M+ Software Full timeWe are looking for a detail-oriented Manual QA Engineer to support our logistics client in ensuring the quality and reliability of their software systems. This position involves designing and executing test cases, identifying bugs, and collaborating closely with developers and product teams to deliver stable and high-performing solutions. The ideal candidate...
-
Jakarta, Jakarta, Indonesia Juara Coding Full timeWe are opening opportunities for Bootcamp participants to join theSoftware Quality Assurance Training Program, where you will develop learning materials, complete hands-on assignments, and receive performance evaluations. Participants will also undergo On-the-Job Training..Qualifications:Interest in Quality Assurance (Manual/Automation)Bachelor's degree in...
-
Software Quality Assurance Intern
2 weeks ago
Jakarta, Jakarta, Indonesia tiket Full time#LI-IS2 Your main duties in flying with us:Participate in requirements review and understand new feature development Assist in designing, implementation and execution of test cases for new and existing featuresCollaborate with software engineering team on QA/Testing topicsPerform our platform testing to uncover flaws within the interfaceUpdate the testing...
-
A&A - Amplify Program Audit & Assurance - ID
2 days ago
Jakarta, Jakarta, Indonesia Deloitte Full timeTitle: Audit & Assurance (ID) – Amplify Program A&A - ID Are you ready to Amplify your career? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.We're committed to building an inclusive and supportive environment where your ideas are valued, your growth is encouraged, and your work...
-
Quality Control
2 days ago
Jakarta, Jakarta, Indonesia Siemens Full timeWe know that a business only thrives if our people are thriving. That' why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?Key Highlights:Have knowledge in field of Quality Control and Testing of HV substation secondary system...
-
Quality Assurance
15 hours ago
Jakarta, Jakarta, Indonesia PT Satkomindo Mediyasa Full timeTanggung Jawab:● Menyusun test case, test scenario, dan rencana pengujian untuk setiap fitur aplikasi.● Melakukan Functional Test, Regression Test, Integration Test, dan mendukung User Acceptance Test (UAT).● Mengidentifikasi, mencatat, dan melaporkan bug secara sistematis menggunakan bug tracking tools.● Berkoordinasi dengan Developer, PM, dan BA...
-
Quality Assurance Engineer
2 days ago
Jakarta, Jakarta, Indonesia AVOWS TECHNOLOGIES PRIVATE LIMITED Full timeResponsibilitiesConduct core system testing to ensure performance, functionality, and reliability.Develop comprehensive test scenarios (both positive & negative) to cover business requirements.Design, build, and maintain automation test scripts using tools such as Selenium, Katalon, or Locust.Execute and maintain API testing (REST & SOAP) with tools like...
Quality Assurance Team Lead
2 weeks ago
Primary Role
The Quality Assurance Team Leader is responsible for maintaining and improving service quality for Customer Service, Telesales and Credit Analyst departments, ensuring all interactions meet SAMIR's quality standards. The QA TL provides strategic insights, delivers coaching, and leads the QA team to ensure excellent customer experience, compliance, and effective communication across service and sales channels.
Key Responsibilities
- Conduct regular quality checks across Customer Service, Telesales, and Credit Analyst departments.
- Provide detailed feedback to agents and leaders to improve communication, compliance, and customer experience.
- Lead calibration sessions to ensure scoring consistency among QA analysts.
- Identify service gaps and collaborate with department heads to improve processes and training programs.
- Maintain and update QA scorecards and SOPs for each department.
- Monitor key quality metrics such as CSAT, DSAT, and sales compliance.
- Manage QA analysts to ensure balanced audit distribution, reporting accuracy, and process adherence.
- Generate regular QA reports, insights, and recommendations for management review.
Job Qualifications
- Bachelor's degree
- Minimum 3–5 years in Quality Assurance, with at least 1–2 years in a leadership or supervisory role within Customer Service/Telesales/Credit Analyst environment
- Able to communicate in English, both written and verbal.
- Strong understanding of customer handling, sales communication standards, and compliance requirements
- Excellent analytical and problem-solving skills.
- Strong leadership and communication abilities.
- Proficient in data analysis tools (Excel, dashboard, QA systems).
- Experience in appeal handling, calibration, and coaching frameworks.
Are you ready to be Samiritans?
Let's be part of our collaborative and innovative environment.
We want YOU to make an impact