Quality Assurance

3 days ago

Jakarta, Jakarta, Indonesia PT. Redkendi Andalan Mitra Full time

Tanggung Jawab Utama:

  1. Pengembangan Standar Operasional: Mengembangkan, menyusun, dan mengimplementasikan Standar Operasional Prosedur (SOP) untuk memastikan kualitas layanan mitra catering memenuhi food safety dan kualitas tertinggi.

  2. Pelatihan dan Evaluasi Berkelanjutan: Melakukan pelatihan dan memberikan edukasi terkait manajemen keamanan pangan, prosedur kebersihan, Good Manufacturing Practices (GMP), dan Hazard Analysis Critical Control Point (HACCP) kepada mitra catering.

  3. Audit dan Inspeksi: Melakukan audit reguler terkait keamanan pangan, kualitas bahan baku, serta proses produksi untuk memastikan kepatuhan terhadap standar yang ditetapkan, termasuk ISO 22000, Halal Assurance, dan BPOM.

  4. Manajemen Keluhan dan Problem Solving: berperan aktif dalam menangani keluhan pelanggan terkait kualitas dan layanan, melakukan investigasi Root Cause Analysis (RCA), serta memberikan Corrective and Preventive Action (CAPA).

  5. Peningkatan Hubungan dengan Mitra: Mempertahankan hubungan baik dengan mitra catering, memberikan dukungan teknis, solusi masalah, dan bekerja secara kolaboratif untuk memajukan bisnis mitra.

  6. Inovasi dan Pengembangan: Secara aktif mencari dan menerapkan inovasi baru dalam manajemen kualitas untuk meningkatkan kepuasan pelanggan dan efisiensi operasional.

Kualifikasi:

  1. Pendidikan: Minimal S1 dalam Teknologi Pangan, Ilmu Gizi, Manajemen Mutu, atau bidang terkait. Sertifikasi di bidang HACCP, ISO 22000, Halal Assurance, FSSC 22000 akan menjadi nilai tambah.

  2. Pengalaman: Minimal 2 tahun pengalaman di bidang Quality Assurance atau Quality Control, khususnya di industri makanan dan minuman, dengan pengalaman dalam audit, pelatihan, dan pengembangan SOP.

Keahlian Teknis:

  1. Pemahaman mendalam tentang Food Safety Management Systems (FSMS), GMP, HACCP, dan standar mutu lainnya.

  2. Pengalaman dalam melakukan audit internal dan eksternal untuk sertifikasi halal, ISO, dan BPOM.

  3. Pengalaman menangani keluhan pelanggan dan melakukan investigasi RCA serta CAPA.

Soft Skills:

  1. Kemampuan komunikasi yang kuat, mampu menjelaskan konsep kompleks kepada tim non-teknis.

  2. Kepemimpinan yang solid dengan kemampuan melatih dan membimbing tim atau mitra.

  3. Problem-solving dan analitis yang baik, dengan perhatian terhadap detail.

  4. Inovatif, selalu mencari cara untuk meningkatkan proses dan hasil kerja.

Jenis Pekerjaan: Penuh Waktu

Lokasi Kerja: Tatap muka

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