Service Manager Heavy Equipment
1 day ago
WE'RE HIRING
Posisi: Service Manager (Alat Berat & Alsintan)
Lokasi: Jakarta
Kami mencari seorang Service Manager yang dinamis dan berpengalaman untuk memimpin dan mengelola seluruh operasi layanan purna jual (After-Sales Service) kami, khususnya untuk lini produk alat berat (Heavy Equipment) dan peralatan pertanian (Alsintan). Kandidat yang ideal adalah seorang pemimpin teknis yang kuat dalam strategi pelanggan, manajemen tim, dan pencapaian target profitabilitas layanan.
Tanggung Jawab Utama :
Mengelola dan mengawasi operasi harian workshop dan layanan lapangan (field service), memastikan efisiensi, kualitas perbaikan, dan kepatuhan K3.
Memimpin, melatih, dan mengevaluasi kinerja tim teknisi untuk mencapai produktivitas dan keahlian teknis tertinggi.
Menjadi titik kontak utama untuk eskalasi layanan, memastikan penanganan keluhan pelanggan yang cepat dan efektif, serta menjaga tingkat Customer Satisfaction (CSAT) yang tinggi.
Bertanggung jawab atas pencapaian target pendapatan dan profitabilitas departemen service, termasuk manajemen anggaran dan pengawasan biaya operasional.
Berkolaborasi dengan tim Parts untuk mengoptimalkan ketersediaan suku cadang dan meminimalisir downtime peralatan pelanggan.
Kualifikasi :
Minimal Sarjana (S1) di bidang Teknik Mesin, Teknik Elektro, Teknik Alat Berat, atau setara.
Pengalaman kerja minimal 10 tahun di industri Service/After-Sales Alat Berat dan/atau Mesin peralatan Pertanian, dengan setidaknya 3 tahun di posisi manajerial.
Memiliki pemahaman mendalam tentang mekanika, hidrolika, kelistrikan, dan mampu melakukan troubleshooting kompleks pada alat berat (mis. excavator) dan alsintan (traktor, combine).
Kemampuan kepemimpinan, komunikasi, dan negosiasi yang unggul.
Mahir dalam penggunaan Diagnostic Tools dan familiar dengan sistem ERP atau Service Management Software.
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